Account Manager

This is a remote position.

Were Flint - and were transforming American healthcare

At Flint () were solving one of the most urgent challenges in the United States - a critical shortage of nurses - and were doing it at startup speed. We connect world-class international healthcare professionals with hospitals ready to offer Green Card sponsorship creating life-changing opportunities for nurses and their families while strengthening healthcare systems across the country.

Backed by Y Combinator Haystack VC Audacious Ventures and others (investors in Airbnb DoorDash Instacart and Klarna) were a mission-driven fast-growing team working across 20 states. Were on track to serve over 100000 patients this year and recently closed a $4M round to scale our impact - were just getting started.

If youre looking to do work thats fast-paced ambitious and genuinely lifechanging then Flint is where youll do the most meaningful work of your career.

The Role: Account Manager

Were looking for a strategic relationship-first Account Manager to own the post-sales experience for our hospital partners. This is a high-touch high-ownership problem-solving role where youll be the face of Flint to our hospital partners.

Youll be responsible for making sure our hospital clients experience the magic of Flint - even when things dont go perfectly. Whether a nurse drops out a facility is frustrated or expectations shift youll step in with poise empathy and creative solutions that build trust and get us back on track. Youll also unlock account growth by uncovering new needs and upsell opportunities with each facility.

This is a cross-functional role that comes with a lot of autonomy and touches nearly every part of the company. Youll work closely with the Co-Founder/COO as well as the Sales Operations and Growth teams to ensure our hospital partners are supported successful and excited to work with us again and again.

What Youll Do

• Be the face of Flint to your portfolio of hospital accounts - managing the full post-sale relationship to turn customers into advocates
  

• Run regular check-ins QBRs and strategic planning meetings with client stakeholders - including prepping materials to make sure these meeting shine
  

• Navigate challenges with grace - whether its a nurse churn a hiring mismatch or a delay - and spin it into a solution that builds trust and still feels like a win
  

• Ensure Flint gets paid on time managing accounts receivable and preventing blockers
  

• Own the internal facility health score - identifying risks advocating for hospitals internally and keeping roles on track for fulfillment
  

• Work cross-functionally with sales operations and growth to maximise the value Flint creates for our hospitals and add a little magic to the client experience
  

• Create upsell opportunityies by Identifying new role requirements and expanding Flints footprint in each account
  

• Proactively surface issues highlight wins and serve as the strategic voice of the customer inside Flint
  

Why This Opportunity Is Different

• Youre the voice of Flint to the hospitals we serve - and a critical driver of our success
  

• Its high-trust high-impact - youll work directly with the COO and be deeply embedded across the company
  

• Were in growth mode - weve just raised $4M and have a fast-expanding customer base that needs your expertise- Your work changes lives - every nurse you help place support and retain affects patients families and healthcare systems.
  

Requirements

What Were Looking For:

Must-Haves

• 5 years of experience in account management sales or customer support with a minimum of 3 years in sales
  

• Proven ability to grow and retain B2B accounts ideally in a service-based or consultative environment
  

• Strong communication skills - a storyteller who can turn problems into trusted narratives
  

• Quick thinker great listener and calm under pressure - youre quick on your feet and great on the phone
  

• Highly organized and accountable - you dont let things slip
  

• Thick-skinned and collaborative - youre empathetic but you can hold the line when needed
  

• Deeply mission-aligned you care about people and the work you do
  

• Based in Canada (Vancouver preferred)
  

Nice-to-Haves

• Experience in B2B SaaS account management
  

• Familiarity with the U.S. healthcare system
  

• Proficiency with Slack Airtable Notion Pipedrive and QuickBooks
  

Benefits

Compensation & Benefits

• Salary: $100000-$120000 CAD
  

• Location: Remote (Canada-wide); Vancouver preferred
  

• Time Zone: PST to EST
  

• Benefits: Equity in the company unrestricted paid time off regular team retreats
  

If youre a thoughtful sales-savvy and mission-driven Account Manager ready to solve hard problems and help change healthcare from the inside out wed love to meet you.