Home Equity Servicing Specialist

Location:

Training Hours & Location
Hours: Monday Friday 8:00am 5:00pm ET

Location: 100% on-site at the Tiedeman office for the 1st 30 days at minimum

Regular Hours & Location

Hours: Monday- Friday from 8am-5pm ET

Location: Hybrid after training requiring 2 days per week in-office

Position Summary

Under limited supervision the Senior Specialist is primarily focused on execution of complex processing operational and /or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems escalating issues and contributing to workflow/process changes and redesigns.

Individuals in this position should have a strong understanding of consumer products and the department processes.

MSP experience is required.

Essential Job Functions

• This role covers a broad range of responsibilities and duties.
• With little to no instruction performs complex functions completes tasks that can be complicated and works reports.
• Performs a thorough review of existing procedures to ensure they are accurate.
• Collaborates with other Senior Specialists and the Workflow Coordinator to create new procedures.
• Performs Quality Verification on teammates work.
• Identifies and resolves issues that do not have established guidelines.
• Research and respond to complaints.
• Contributes to workflow process change and redesign.
• Responsible for performing an analysis of current team reports looking for efficiencies.
• Maintains knowledge of all team functions - Is fully proficient in performing them and works under limited to no supervision.
• Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and teammates.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required
• Minimum 3 years of consumer product experience with a strong knowledge of the business
• Ability to establish and maintain effective working relationships among team members and product and support partners
• Experience working in a production-based environment
• Works well with others in a fully developed team environment
• Open minded and adaptable to new ideas in a changing environment
• Exceptional attention to detail
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft applications
• Intermediate Excel Experience
• Proven ability to handle monetary/ processing functions independently.
• Proven ability to handle high transaction volumes accurately and meet production goals.
• Proficiency in the following KeyCorp systems: MSP ALS Hogan Quest CMOD KVD and Microsoft Office

Competencies/Skills

• Excellent written and verbal communication skills
• Demonstrated problem/solving and decision making
• Must demonstrate proven outstanding customer service skills
• Strong working knowledge of government regulations
• Working knowledge of systems that provide loan information

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing