Sales Coach Front Desk Lead

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Provide exceptional customer service to all members and guests ensuring a warm and professional experience from check-in to check-out.
• Confidently communicate Hand & Stones service offerings memberships and enhancements to meet guest needs and drive membership conversions.
• Manage front desk operations scheduling and point-of-sale transactions with accuracy and efficiency.

• Achieve all individual and front desk team sales goals including memberships gift cards and upgrades.
• Observe Spa Associates during client interactions to ensure consistent use of the Hand & Stone Sales Model.
• Step in to assist with closing a sale when needed then immediately coach post-interaction to provide balanced feedback.
• Lead daily sales huddles to energize the team and share focus areas for the day.

• Oversee onboarding and ongoing training for new and existing Spa Associates to ensure mastery of sales scripts systems and client engagement skills.
• Foster a growth mindset and positive team culture through consistent motivational coaching and recognition.
• Design and manage creative sales contests and incentives to build excitement and sustain engagement around key performance goals.
• Celebrate wins and recognize top performers to reinforce positive behaviors and maintain momentum.

• Minimum 2 years of Spa Associate or comparable sales experience required.
• Proven track record of achieving or exceeding sales goals in a team environment.
• Strong interpersonal skills with the ability to inspire coach and influence others.
• Excellent communication organization and follow-up skills.
• Availability for flexible scheduling including evenings and weekends.
• 18 years old or older
• High school diploma or equivalent

• Competitive hourly pay with monthly bonus opportunities based on team sales performance.

At Hand and Stone Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.