Mitigation Manager
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Job Location:
Chagrin Falls, OH - USA
Yearly Salary:
$ 60000 - 80000
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
- Manages projects per carrier guidelines for pack-outs content cleaning pack backs and laundry restoration.
- Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
- Assess team competencies and coach individuals to close operational gaps
- Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
- Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
- Manage mitigation project budgets with direction from assigned Project Managers
- Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
- Identify potential project risks and issues and communicate them to project managers
- Work with customers directly in escalation situations and/or in highly complex project deliveries
- Train personnel towards improved productivity regardless of tenure
- Ensure Quality Metrics KPIs are documented and minimum insurance carrier expectations SLAs are maintained
- Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
- Maintain mitigation supply inventory levels
- Assist field technicians on project sites when required
- Responsible for review of hourly timecards for bi-weekly Payroll processing
- Sound planning and organizational skills
- Excellent communication and presentation skills
- Dedication to customer service
- Capable of balancing and independently managing both field work and office responsibilities
- Current knowledge of mitigation techniques technologies equipment and methods
- Willingness to work in emergency or on-call situations which may include evenings weekends and holidays
- Strong leadership and motivation skills
- High school diploma or equivalent
- Previous leadership experience in restoration construction or a related industry
- Valid drivers license and reliable transportation
- 2 years leading a team of 4 or more direct reports in a restoration environment.
- Certification in restoration or related field preferred (e.g. IICRC certification WRT AMRT FSRT ASD)
- 1-2 years of Xactimate Experience
- Analytical experience with proficiency in platforms such as Excel and Power BI
- We are an equal employment opportunity employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
