Full-Time Hotel Arista Overnight Supervisor
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Job Location:
Naperville, IL - USA
Hourly Salary:
$ 22 - 23
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If you strive to be The Best we want to hear from you! Apply today at and be sure to take advantage of the $250 signing bonus were offering for this position! *90 Day Waiting Period Applies!
Location: Hotel Arista
Department: Front Office
Reports to: Front Office Manager
Status: HourlyNon-Exempt
Compensation Range:$22.00-23.00/hour commensurate with experience and education.
Age Requirements: Must be 18
Location: Hotel Arista
Department: Front Office
Reports to: Front Office Manager
Status: HourlyNon-Exempt
Compensation Range:$22.00-23.00/hour commensurate with experience and education.
Age Requirements: Must be 18
Additional Requirements:Overnight shift must be flexible to work any night of the week/weekends/holidays
Role Summary:
The Front Office Overnight Supervisor assists the Assistant Front Office Manager and the Front Office Manager in supervising and training all front office associates. This position is largely responsible for coordinating the daily operations of the front office. This position is responsible for the oversight and successful operation of all aspects of the Overnight shift and Night Audit.
Responsibilities:
Role Summary:
The Front Office Overnight Supervisor assists the Assistant Front Office Manager and the Front Office Manager in supervising and training all front office associates. This position is largely responsible for coordinating the daily operations of the front office. This position is responsible for the oversight and successful operation of all aspects of the Overnight shift and Night Audit.
Responsibilities:
- Supervises the Greeters Overnight Hosts and Personal Hosts to ensure that all policies and procedures are met.
- Assists in training scheduling supervising and developing front office associates.
- Assists the Assistant FOM and FOM with special projects and assignments.
- Assists in planning and executing staff training and meetings.
- Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
- Assists the FOM and the AFOM in writing schedules and monitoring labor in accordance with labor standards and forecasting.
- Assigns daily work and projects to associates.
- Oversees and participates in guest registration and check-out.
- Ensures adherence to procedures for hotel accounting credit control handling of financial transactions securities of monies guest security and emergency procedures as established.
- Fills in for all positions when associates call off.
- Performs all front office job duties on a daily basis.
- Stresses the importance of our Core Values on a regular basis to all staff.
- Acquires and relays information that personalizes the guests stay.
- Models and drives the personalized guest experience programs.
- Maintains close and harmonious working relationships with all hotel departments.
- Be fluent with Opera PMS Guest History Reservations Ibahn Digital Alchemy Micro Systems Microsoft Outlook and any other pertinent hotel operational technology.
- Transports guests and other cast members in company vehicles.
- Understands applicable emergency and evacuation protocol.
- Prepares and distributes Morning Reports to Hotel Management.
- Responsible for reviewing each days arrivals to ensure that billing on each reservation is correct guests preferences are noted/assigned etc.
- Performs related duties as assigned.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Minimum Qualifications:
Education
- High school diploma or equivalent education
Experience
- Previous Front Office experience required.
- Minimum of two years experience in hotel industry in a luxury environment.
- Minimum of one year supervisory/and or management experience.
- Must be able to work a flexible work schedule as the hours for this position will vary.
- Knowledge of PMS (Property Management System) Opera is preferred.
- Requires good verbal and written communication skills.
Skills
- Excellent verbal and written skills
- Neat and clean appearance
- Ability to follow through impeccably on details.
- Great enthusiasm and passion for making people happy.
- Ability to work in a team environment
- Must have a flexible schedule; able to work nights weekends and holidays.
- Must possess a valid Drivers License and a clear motor vehicle record.
Physical Requirements
- Must be able to lift up to 15lbs on occasion.
Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans Dental and Vision Insurance - single or family options available at employees election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life AD&D Critical Illness Accident and Disability single or family options available at employees election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)
- 9 Paid Holidays/Year
- Paid Jury Duty Time
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age race religion national origin gender disability veteran status genetic information sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
Manager
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
CityGate Centre at Rte. 59 & Ferry Rd. is a LIVE, WORK, DINE, PLAY, STAY community that brings the sophistication of the city to the serenity of the suburbs with a Forbes-recommended hotel, a selection of restaurants, a 4-Star spa, salon & fitness center, luxury apartments & more. It ... View more
