Health Club Manager Hilton Anatole

What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Hilton Anatole is looking for a Health Club manager to join their amazing team!

The Hilton Anatole in Dallas TX is where you make your name for Hilton! With 1600 rooms and 600000 square feet of meeting space this is the place for groups in Dallas! Come be a part of this amazing Resort property in the heart of Dallas!

This person is responsible to lead the membership experience for the Verandah Club by overseeing all aspects of club operations member billing retention and sales initiatives.

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it throughDailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What will I be doing
As a Health Club Manager you would be responsible of leading the membership experience for the Verandah Club by overseeing all aspects of club operations member billing retention and sales initiatives. Specifically you would be responsible for performing the following tasks to the highest standards:

• Manage all aspects of membership billing renewals applications and database accuracy.
• Ensure timely invoicing payment processing and reporting for financial transparency.
• Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
• Act as the primary contact for member inquiries issues and feedback resolving concerns promptly.
• Implement regular touchpoints (emails check-ins surveys) to strengthen member relationships.
• Plan and execute membership sales campaigns referral programs and promotional offers to drive new sign-ups.
• Collaborate with marketing and operations to develop creative sales materials and outreach.
• Track and analyze sales and retention metrics to identify opportunities for improvement.
• Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms amenities classes) meet brand standards.
• Support scheduling of membership-related staff and ensure consistent service quality.
• Train front-line membership staff on billing procedures upselling techniques and guest service standards.
• Foster a sales-driven member-centric culture among team members.

EOE/AA/Disabled/Veterans