IT Support Technician

Job Description: To improve learning outcomes for students by servicing and maintaining technology equipment and software throughout the :Duties include but are not limited to:-As part of a team under the supervision of the IT Director the Technician provides hands on hardware software and telephone support to IT users at the Advanced Math and Science Academy;-Installs assembles and configures computers monitors and peripherals such as printers scanners and related hardware. -Installs configures and upgrades operating systems and software -Provide user support and training in the use of existing and new technologies-Troubleshoot and repair common computer software telecommunications and A/V problems independently; escalate problems to IT Director when appropriate;-Image and deploy new or existing technology on an annual basis field/triage/resolve/document technology calls and requests;-Maintains accurate and timely IT records including inventory of hardware software supplies warranties and RMAs;-Makes hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services. -Familiar with (or willingness to be trained) on Chromebooks and PC computers including setup operations and repair. -Familiar with (or willingness to be trained) on setup troubleshooting and repair of A-V equipment and other school technology items-Compile reports on assets and inventory controls. -Ability to communicate with vendors and staff as it relates to repair status and returning of AMSA assets-Understands and carries out oral and written directions and ability to operate independently and part of a team-Establishes and maintains cooperative and effective working relationships with others.-Attend professional development and trainings outside of district or complete online trainings as needed-Other duties as Qualifications:-One year general computer installation maintenance and repair experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed below-Associates or Bachelors Degree from an accredited institution in Computer Science or a related field is preferred;-Working knowledge of PC operating systems desktop applications Google & GSuite Microsoft Office and familiarity with the imaging process preferred;-1 - 2 years hands on computer support experience required;-Abilities to work independently in a fast-paced environment juggling many tasks and requests; and to organize prioritize and complete a large volume of varying requests by a multitude of users;-A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies;-Ability to interact daily with users at varying technical competency levels;-Bending pushing moving lifting moderately heavy objects dexterity of hands and fingers to operate tools and diagnostic equipment bending kneeling and seeing to assemble computer equipment.-Such alternatives to the above qualifications as the IT Director may find Type: .6 FTEPositions Available: 1

Required Experience:

IC