Resident Involvement and Accountability Officer

We Build Homes For Sale Or Rent Across The Country

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

Title:Resident Involvement and Accountability Officer

Contract Type:Fixed-Term Contract until 30th September 2026 Full-Time 35 hours p/w

Salary: 35951 per annum (London weighted salary) or 32188 per annum to x per annum (Regional salary) dependant on experience

Grade: 7

Reporting Office: London Stratford or Manchester Trafford

Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 27th October 2025

Interview Date: 6th-7th November 2025 at our L&Q Stratford Office

Please click here for the role profileResident Involvement and Accountability Officer Role

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join ourResident Involvement Team at L&Q:

We are looking for aperson with an enthusiasm for and skills in involving people in the decisions that impact on their lives to help drive forward our ambitious resident involvement and accountability programme.

You will have experience within a customer facing environment and will take pride in building good relationships shared understanding and delivering quality outcomes for those you serve.

You will sit at the heart of the organisation in our central Governance and Transformation Directorate. You will be part of a small collaborative impact-focused and values-driven team. You will play an important role in building relationships with residents who are looking to get more involved with us. You will join them up with meaningful volunteer opportunities that meet their particular interests skills and talents. You will also draw on their feedback to help ensure that we are providing supportive inclusive meaningful and enjoyable opportunities for everyone who wants to to get involved and have their say.

If this sounds like you we would love for you to apply!

Your impact in the role:

This role supports the implementation and continual improvement of L&Qs strategic approach to resident involvement and accountability. By supporting the business to create meaningful impactful and enjoyable resident involvement activities that help L&Q to strengthen the resident-centred working cultures organisational behaviours and ongoing business improvement and use of resident insight and feedback.

This role will specifically meet its purpose by: onboarding involved residents managing communications and ongoing contact with involved residents and business stakeholders including monthly invites to our database and quarterly newsletters for internal and external use. It will also involve helping to organise events supporting the Resident Involvement and Accountability Partners in the delivery of specific projects and

What youll bring: involvement opportunities as well as answering general queries from residents and other business areas about resident involvement.

What youll bring:

Excellent customer service skills highly developed listening and verbal communication skills and an ability to build rapport with a diverse range of people while setting appropriate professional boundaries.
Experience of involving volunteers service users or other participatory groups ability to demonstrate awareness of key issues in effectively managing relationships with these groups and knowledge of best practice of volunteer management.
Highly developed organisational event planning and project delivery skills. With the ability to multitask and meet deadlines.
Some experience in continuous improvement (e.g. contributions to identifying best practices increasing impact and improving processes and ways of working).
Good written and oral communication skills -able to demonstrate ability to adjust tone of voice to communicate to a range of business and customer audiences attention to detail and confidence in communications.
Strong admin skills with the ability to produce and maintain accurate records and databases.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience:

Unclear Seniority

Title:Resident Involvement and Accountability OfficerContract Type:Fixed-Term Contract until 30th September 2026 Full-Time 35 hours p/wSalary: 35951 per annum (London weighted salary) or 32188 per annum to x per annum (Regional salary) dependant on experienceGrade: 7Reporting Office: London Stratfor...