Estágio em Customer and Partner Experience (End-User)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description -
Support the End-user Account Operations Management (AOM) team in coordinating operational deliverables across the customer operations lifecycle ensuring satisfaction and operational excellence. This internship offers exposure to global account governance order management and cross-functional collaboration in a dynamic and customer-centric environment serving as the point of contact for escalations and problem solving and acting as a trusted advisor for the sales team
Responsibilities:
- Support the execution and monitoring of operational processes across customer accounts (e.g. onboarding contract management issue resolution).
- Collaborate with cross-functional teams (Sales Finance Customer Support Delivery) to ensure a seamless customer experience.
- Assist in updating and maintaining account records and operational documentation in relevant systems and tools (e.g. CRM ERP).
- Participate in data analysis and KPI tracking for account health operational efficiency and customer satisfaction.
- Identify and document process improvement opportunities based on recurring issues or workflow inefficiencies.
- Prepare reports and dashboards to support operational reviews and business insights.
Education and Experience Required:
Currently pursuing a degree in Business Administration Industrial Engineering Economics Information Systems or related fields.
Knowledges and skill:
- Strong organizational and analytical skills.
- Attention to detail and a commitment to data accuracy.
- Good communication and interpersonal skills; comfortable working in cross-functional and cross-country environments.
- Proficient in Microsoft Office tools (Excel PowerPoint Outlook).
- Interest in process optimization and customer operations is desirable.
- Effective communication collaborative mindset and teamwork skills in cross-functional environments.
- Effective english communication skills. Spanish is a plus.
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Job -
AdministrationSchedule -
Full timeShift -
No shift premium (Brazil)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
