Store Manager Multi-Unit Retail Operations (The UPS Store Network)
Long Island & NYC
Pay: Competitive based on experience
11-Location High-Performing Franchise Network
Were a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership operations team development and customer experience. Youll run the daily performance of a center while being supported by an Operations Manager Unit Managers and structured systems.
This is a long-term career role with real advancement not a typical retail job.
Why This Opportunity Stands Out
Youll step into an organization with:
- A dedicated support structure (Ops Manager Unit Managers)
- Strong training coaching and development programs
- Clear operational standards systems and KPIs
- Consistent mentorship and real visibility into multi-unit operations
- Growth opportunities toward Unit Manager Multi-Unit Leader or specialty ops roles
What Youll Be Responsible For
Leadership & Team Development
- Coach train and mentor team members to hit performance goals
- Build an accountable engaged high-energy culture
- Participate in hiring onboarding and ongoing coaching
Operational Excellence
- Oversee shipping packing print mailboxes retail notary Amazon/Happy Returns
- Maintain store standards compliance and cleanliness
- Execute daily workflows and ensure smooth store operations
Sales & Customer Experience
- Drive upselling engagement and customer satisfaction
- Improve key store metrics (ACT A/G Ratio Print Sales Mailbox Renewals)
- Ensure every customer receives a premium UPS Store experience
Business & Performance Management
- Analyze performance reports and implement improvements
- Control labor supplies inventory and operational costs
- Set daily priorities and maintain strong store execution
Who Thrives in This Role
You may come from:
- Retail management
- Hospitality or service leadership
- Logistics or shipping operations
- Customer service leadership
- Assistant manager or manager roles in fast-paced environments
Ideal candidates are:
- Strong communicators
- Naturally great coaches
- Confident decision-makers
- KPI-driven
- Positive reliable and customer-focused
What We Offer
- A structured supported management environment
- A high-performing well-resourced network
- Clear career path & opportunities for advancement
- Training coaching and ongoing development
- Competitive pay based on experience
Ready to Lead With Us
If youre a strong leader with operational discipline and you want to grow within a multi-unit environment wed love to connect.
Apply today to learn more.