Application Monitoring- Dynatrace

Position Description:

JD2 SRE: Digital Channels Application Support
Experience: 58 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Digital Banking Middleware and Infra components.
Provide production support for Internet Banking Mobile Banking Cards Payments Digital Wallets APIs.
Troubleshoot customer authentication flows (SSO OAuth 2FA session management).
Lead and drive P1/P2 bridge calls coordinating with app infra DB and network teams.
Support API-driven integrations with third-party fintech/payment partners.
Perform proactive monitoring certificate renewals and infra health checks.
Enhance observability (Dynatrace Logscale Splunk Grafana Bigpanda ThousandEyes).
Propose and implement automation solutions (Jenkins Ansible AWX Python Shell) to reduce manual work.
Support release and deployment readiness for digital channels in ODC environment.
Conduct RCA for major incidents and recommend resilience & scalability improvements.
Monitor SLIs/SLOs for digital user experience (latency availability throughput).
Ensure security & compliance for API and digital banking platforms (SSL/TLS PCI fraud monitoring).
Partner with client stakeholders to maintain operational stability and high availability.
Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.
Participate in DR drills HA testing and compliance audits.
Core Technologies (L2 / Deep Knowledge)
OpenShift (Kubernetes) Linux/Unix/Windows Database Networking Middleware.
Common Tools (L1.5 Awareness for All)
Bigpanda Grafana ThousandEyes Splunk ServiceNow Jira Confluence Netcool Siren Glassbox.
Must Have Skills
Strong experience in Digital Banking & Middleware application support.
Hands-on experience with Internet/Mobile banking platforms card services and payment gateways.
Infra knowledge (servers certificates OS networking).
Strong observability and monitoring (Dynatrace Logscale Splunk).
Incident management & RCA leadership especially in client-facing bridge calls.
Strong Knowledge of ITIL processes (Incident Problem Change Major Incident Management).
Awareness of banking compliance standards (PCI-DSS SOX InfoSec policies).
Ability to work under strict SLAs and regulatory environments.
Nice to Have
Kafka VFaas F5/Datapower Akamai Control Center.
Salesforce (Apex) Pega SharePoint.
Java JavaScript Python C#.
ETL Hadoop Teradata Bigdata.
Evolven Ansible AWX CI/CD and automation (Jenkins Ansible).

Skills:

• Ansible
• Grafana
• Middleware

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.