Smartcomm-Thunderhead Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Smartcomm-Thunderhead Specialist CCM & Support
About the client:
Our client is a major enterprise seeking to strengthen its document composition and customer communications management (CCM) capabilities. This role is pivotal in supporting and enhancing Smartcomm-based solutions for business-critical applications.
About the role:
We are seeking an experienced Smartcomm-Thunderhead Specialist to join a collaborative team supporting and developing CCM solutions. Youll play a key role in providing BAU (business as usual) support driving technical improvements and ensuring robust document composition processes in a dynamic enterprise environment.
Key Responsibilities:
- Analyse and provide BAU LO support for in-scope Smartcomm applications ensuring accountability for incident request and problem ticket resolution.
- Adhere to service level agreements (SLAs) for incidents requests and problem tickets.
- Coordinate with business and leads for disaster recovery (DR) testing infrastructure/software upgrades patching daily health checks and remediation activities.
- Work on small compulsory changes including impact analysis coding business verification and promotion to production and non-production environments.
- Collaborate with tech leads and IM for project handover to BAU support ensuring thorough documentation.
- Work closely with integrated upstream and downstream systems for root cause analysis.
- Participate in major incident management (MIM) calls for P1/P2 incidents aiming for timely resolution and tracking root cause analysis for permanent fixes.
- Manage stakeholder communications and coach/mentor peers.
- Support leads in prioritising small changes and technical debt.
Required Experience:
- 7 years experience with Smartcomm including development and support.
- Strong CCM background with excellent interpersonal and communication skills.
- In-depth knowledge of Smartcomm Suites of Products from both development and support perspectives.
- Hands-on experience with Smartcomm code deployment template authoring graphical elements layouts stylesets variable data and XML data schema mapping.
- Experience with Oracle and DB2 databases.
- Familiarity with Control-M job scheduling.
Desirable Skills:
- Insurance industry experience preferred.
- Document composition background or interest.
- Knowledge of ServiceNow JIRA Confluence and related tools.
Whats on offer
This is a contract role based in Melbourne with a duration of 6 months and immediate start available. Youll play a key role in delivering robust secure and compliant CCM solutions in a dynamic high-impact environment.
How to Apply
Please upload your CV to apply. For direct enquiries about the role contact Farbar Siddiq at or.
Suitable candidates will be contacted with next steps. You may be required to complete selection criteria as part of the application process.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Whizdom is a custom provider of Information Technology and administrative contractors to Government and private sector clients.
