Resource Planner- Sales Operations

Westbrook, ME - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Field & Inside Sales Operations Resource Planner will serve as a strategic resource who participates in processes initiatives projects and the support of reporting key performance indicators. This professional will play a role in providing information to support decision making tactics and strategies that will lead to the achievement of business objectives and support the ongoing evolution of the teams we support and the growth of skills required for success.

In the role of Sales Operations Resource Planner you will:

Active Queue Monitoring:

Queue Management- SL wait time availability and adherence.
Email/Voicemail distribution.
Analysis support for off phone needs.
Monitoring for Systems issues and ability to assist in directing appropriately.
Communicate queue trends to scheduler senior consultants to identify possible changes.
Coverage coordination and communication.

Real time Capacity utilization:

Look at opportunities to utilize staff capacity to support department goals.
Communicate opportunities available to peers and leadership.
Evaluate trends to optimize utilization.

Real time workload prioritization and assignment:

Work with front line employees to identify tasks that need attention.
Evaluate task prioritization to meet current KPIs.
Assign tasks utilizing available software to meet business objectives.

Real-time front-line employee support as SME:

Receive Tier II questions from the Tier I subject matter expert team.
Evaluate needs and identify trends to help further the development of this team.
Mentor subject matter expert team.

Real time MQL Management:

Responsible to manage service level expectations.
Report on impacts to results.
Documentation of processes and procedures
In partnership with SME and the broad Operations team identify and update policies and procedures for teams knowledge base.

Customer focused processes:

Tier II support for elevated customer needs outside of scope for frontline employees.
Real time scheduling request evaluating business needs.
Update workforce management software with real time updates such as meetings trainings PTO off phone work.

What you need to succeed

F&IS Operations Resource Planner:

1-4 years experience in sales required along with 1-4 experience in business analytics and workforce management. Or a combination that provides relative experience.

F&IS Operations Resource Planner III/SR:

5 years experience in sales analytics leadership and workforce management. Or a combination that provides relative experience.

AllF&IS Operations Resource Planners:

Analytical and critical thinking skills.
Knowledge of technologies used in Inside SalesWFMand Reporting.
Project management skills participation and leadership desired.
Business acumen.

Shift Hours: Shift Hours: Flexibility to work shift hours between 7:30 AM 6:00 PM.

Location: Candidates will be required to be on site 2 days a week(8 days a month minimum) at our office in Westbrook ME.

What you can expect from us:

Base salary of $60000 yearly based on experience
Eligible for annual bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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