Lead Bartender

General Purpose:

The Lead Bartender is responsible for safely and efficiently providing alcoholic and non-alcoholic beverages and food while ensuring complete guest satisfaction. Additionally this position will assist the Food and Beverage Manager in training coaching delegating and overseeing duties of bar staff and ensuring our guests are receiving a high level of customer service from all team members.

This employee must display effective listening and communication skills initiative ability to work independently and in teams and lead by example. The employee must be able to exercise good judgment and discretion display effective problem solving skills and provide excellent customer service. Additionally the employee must have the ability to multi-task maintain composure under pressure and display a high level of professionalism integrity and follow through.

Tipped Employee Information (Pursuant to the Fair Labor Standards Act (FLSA))

This is a tipped position; as such it will pay a cash wage that is less than the regular minimum wage but is at least the minimum tipped wage per hour for your location per federal state or local law. Olympia will be claiming an additional amount as a tip credit. This tip credit cannot exceed the difference between the minimum required tipped cash hourly wage for your location and the corresponding current minimum wage for non-tipped employees. The tip credit claimed by Olympia cannot exceed the amount of tips actually received by the tipped employee and all tips received by tipped employees are to be retained by the employee except for a valid tip pooling arrangement limited to employees who customarily and regularly receive tips. The tip credit will not apply to any tipped employee unless the employee has been informed of these tip credit provisions orally or in writing.

Additional Information:

In order to apply for this position you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment.

We expect our employees to approach their work with passion enthusiasm and attention to customer satisfaction. We also expect our employees to champion embrace and live the company values: Fun Accountability Concern for Others Continuous Improvement and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

• Regular attendance and reporting to work on time ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)

• Ability to work flexible schedules (including weekends nights holidays) to meet hotel/guest needs

• Communicating effectively both verbally and in writing (i.e. use appropriate language display proper tone attitude and body language when communicating)

• Ability to understand and follow instructions as directed by supervisor/manager

• Working Safely is a condition of employment. All employees must follow the safety policies

• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating eligible employees. If you believe you need an accommodation please speak with your supervisor General Manager or Human Resources)

Expectations of all Employees:

• Be polite courteous and helpful to all guests and coworkers displaying a positive can do attitude while maintaining a high level of professionalism consistent with the company values

• Acknowledge our guests with a smile and friendly hello. Promptly attend to guest needs

• Comply with all hotel policies and procedures i.e. Employee Handbook Conduct Policy Safety Policy etc.

• Comply with guest privacy standards

• Report to your supervisor or the MOD immediately all injuries occurring while on duty no matter how minor. (Fraud Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)

• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager

• Arrive to work on time (follow call-out policy) and in appropriate work attire (uniform foot wear and name tag) neat in appearance

• Complete work in a timely manner and meet productivity standards/expectations

• Keep work area clean neat and well organized

• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)

• Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)

• Perform additional duties as assigned

Job Duties & Responsibilities:

• Assist Food and Beverage Manager in training coaching delegating and overseeing duties of bar staff and ensuring our guests are receiving a high level of customer service from all team members. (Food and Beverage Manager is responsible for administering corrective actions.)

• Assist Food and Beverage Manager in maintaining par levels of wine beer liquor and bar supplies

• Assist in maintaining cleanliness upkeep organization and maintenance of the lounge space

• Engage guests in a professional manner with a warm greeting

• Demonstrate a thorough knowledge of food and beverage products menus additions and promotions; answer all questions about beverages and food; assess their needs and preferences to make suggestions

• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest experience

• Accurately ring in orders on POS (Point of sales) quickly in proper sequence and use appropriate charges

• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit

• Maintain food and beverage control (i.e. liquor portion control age verification); follow guidelines and practices outlined in TIPs training

• Measure and mix beverages as ordered in accordance with company procedures and policies

• Follow alcohol awareness procedures for preventing and handling intoxicated guests

• Stock the bar polish glasses fill ice bins clean and tasks necessary for smooth operation and guest service

• Promptly prepare bills for items ordered collect and process payments enter into POS system make change correctly and make charge transactions accurately

• Handle house bank and follow all cash handling procedures

• Reconcile and balance all sales transactions at the end of each shift; generate closing reports

• Arrange bottles glasses and bar items in an attractive manner which meets our standards

• Pass all required job-related tests

• Properly wash glassware using bar sinks/and or dishwashers

• Safely use appropriate cleaning compounds and chemicals; comply with health and safety regulations policies procedures

• Sweep mop vacuum dust and wipe when needed and appropriate

• Confirm all liquor beer and alcohol is locked at the end of shift

• Confirm door entrances/exits are locked and secure at end of shift

Lead Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability

• Hold self and others accountable for achieving results

• Support a culture that promotes high employee morale and performance

• Provide strong leadership motivate staff to reflect a high level of enthusiasm and guest satisfaction; earn and maintain trust and respect

• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)

• Effectively coach motivate lead and resolve employee concerns by timely communicating on-going positive and constructive feedback and keeping manager informed as needed

• Assist with keeping timely & accurate documentation; all documentation must be approved and issued by the manager

• Train team how to punch in out & transfer departments (holds employees accountable via use of missed punch form)

• Assignment of daily duties based on scheduled staffing to meet hotel needs while effectively controlling payroll; effectively communicate any shortages or needs to management

• Assist in orienting employees per OHMs process and procedures

Skills Required:

Leadership problem-solving and basic computer skills; ability to share knowledge and teach others to perform tasks high level customer service effective communication with guests and team members able to follow instructions learn quickly pay attention to detail and maintain composure when working under pressure

Experience/Education:

A minimum of 2 years of previous bartending experience necessary; must be of legal age to serve alcohol; high school diploma or equivalent combination of education and work experience; TIPS certified and Allergy Awareness training helpful