Service Support Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department & Branch support thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administrative works associated with the Air & Power Service Department for SA/VIC/TAS
Major activities to be performed:
- Receiving and dispatching of parts and goods in Oracle
- Maintaining Daily Spreadsheets for Revenue (JOTG) for Service Operations Manager and Supervisors
- Maintaining Leave Planner as directed by Supervisors
- Distribution of daily Whereabouts as directed
- Costing of jobs when completed to ensure revenue streams are constant for the Branch
- Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
- Check Warranty Claim forms for accuracy and completeness before sending to Head Office
- Maintenance of stationery computer and photocopier supplies for the Branch within budget confines Filing and general clerical / administration duties as needed
- Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertivs quality image to customers and suppliers
- Any other duties as deemed necessary in order to ensure a smooth operation in Services/Branch
- Coordination of Client Purchase Orders for all after-hours Service calls
- The raising of PRs for Suppliers
Please Note:
- There will be physical unloading of inventory from delivery to warehouse storage
- Occasional use of a Forklift - License & training will be provided
WHS Environment and Quality
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Report all incident / injury on time
Employees reporting to Incumbent
- Nil
Main contacts within Company
- Service Operations Manager
- Service Supervisors
- Customer Engineers
- Finance
- Project Management
Main contacts outside the Company
- Customers
- Subcontractors
- Vendors
Education/Qualification
- Administration qualifications
Practical Experience:
- 2 3 years administration experience
- Proficiency in Microsoft Office applications
Specialist Knowledge:
- Commercial acumen
Personal Characteristics:
- Customer-centric
- Strong communication skills
- Interpersonal and relationship management skills Attention to detail
- Prioritisation capability
- Time management skills
- Team player
- Well Organised
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
