Organisation Design Expert

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Organisation Design Expert

Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.

Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.

Contract: FTC 18 months.

Working hours: 35 hours per week is full time.

Salary: 75850 - 92196 depending on experience.

Location: London Docklands

Reporting to: Head of People and Culture

By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

To better serve our customers we are embarking on a comprehensive modernisation of the Redress System through our internal Modernising Redress Programme.

This pivotal initiative will be driven by the outcomes of the recent joint Call for Input with the FCA and HM Treasurys review of the Financial Ombudsman Service.

After 25 years of dedicated service now is the perfect moment to reset the system ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation this is an exciting opportunity to join us and help shape the future of redress.

us at the forefront of transformation as we modernise our Redress programme. Were looking for a dynamic Organisation Design & Effectiveness Partner to architect the future of our organisationenhancing performance agility and long-term sustainability.

In this hands-on consultative role youll collaborate across functions to align people processes and strategy. Youll lead workshops with senior leaders embed design principles and deliver impactful operating models that make a real difference.

Bring your expertise in organisation design your flair for facilitation and your sharp project management skills to a team thats passionate about change. If youre ready to influence innovate and implementthis is your moment.

What Youll Do:

• Organisation Design: Ensure organisation design principles are agreed and applied consistently. Through the facilitation of workshops: support the design and implementation of new organisational structures and operating models including governance and reporting frameworks that reflect current and future business needs.

• Effectiveness Assessment: Work alongside other HR Colleagues to evaluate the effectiveness of existing organisational designs structures and processes through data analysis

• Change Management: Design and deliver change management strategies that ensure initiatives are understood adopted and embedded at all levels of the organisation. Drive stakeholder engagement communication plans and readiness assessments to maximise adoption.

• Culture and Engagement: Ensure future designs align with cultural aspirations and values.

• Capability Development: Work with HR colleagues and Stakeholders to ensure that organisational capabilities (skills behaviours leadership) match the requirements of current and future operating models.

• Project Management: Develop and manage the implementation plan (roles workforce HR processes training). Ensure timely delivery of milestones and high-quality outcomes.

• Data and Analytics: Utilise quantitative and qualitative data to inform recommendations measure impact and drive evidence-based decision-making. Create dashboards and reports that communicate insights to stakeholders at all levels.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Expertise in Organisation Design: Proven depth in organisation design and development with a track record of delivering enterprise-level operating models and structural change.

• Demonstrable experience of delivering operating models and structural change at enterprise level

• Facilitation & Communication Skills: Strong communicator and facilitator able to simplify complex programme activity and lead co-design workshops that drive tangible outcomes.

• Analytical & Delivery Focused: Quick to grasp complex processes and deliver practical evidence-based solutions with a balance of analytical insight and pragmatic action.

• Change Leadership Attributes: Curious resilient and action-orientedable to manage change with pace and quality.

It would also be nice for you to have

• Collaborative Style: Open-minded and engaging with the ability to build trust energise teams and foster innovative ways of working.

Why Youll Love Working With Us:

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here:

Health plan gym memberships mental health support

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Gym membership discounts and a fully equipped on-site gym open 24/7 in London only

Lets Make This Easy - Apply in a few minutes:

Apply with your updated CV ensuring you are highlighting where your experience fits the minimum criteria.

• Applications need to be submitted by the 10th Nov 2025

Shortlisted candidates will be invited to a first stage which may include completing online assessments and or a telephone interview.

Formal interviews for this role will be week commencing 17th and 24th November 2025

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

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Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Thank you for your interest in working with us we wish you luck with your application.