Sr. Technical Account Specialist
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Job Location:
Greensboro, NC - USA
Monthly Salary:
$ 83600 - 125400
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
The Sr. Technical Account Specialist is the primary technical lead for Quick Service Restaurant (QSR) accounts working in conjunction with the Corporate Account Managers (CAM) and marketing colleagues. As the owner of the technical relationship the Sr. Technical Account Specialist will partner directly with customers to provide technical expertise to all levels of their organization. As part of Research Development and Engineering (RD&E) this individual will leverage their understanding of customers pain points to help drive innovation by providing insights to ensure the development of innovative products and programs that will improve customer operations cleanliness and food safety programs. This person will deliver exceptional customer experience and drive sales growth through program adoption by leveraging strong partnerships with customers Food Safety R&D Facilities Quality and Procurement teams. Using problem solving skills this person will help customers navigate the complexity and challenges to deliver food safety and maintain healthy environments.
What you will do:
Work closely with a cross-functional team to drive business growth and sales.
Provide technical expertise support and solutions to a specified set of customers through interaction with representatives at corporate franchise and individual store level.
Lead and coordinate value-added customer-focused technical projects through lab work analysis field testing material evaluation and equipment performance testing.
Apply knowledge of industry trends best practices regulatory requirements and standards to make cleaning and sanitation procedural recommendations that provide guidance and significant impact on customer operations.
Create technical documents including training manuals troubleshooting guides SOPs and customized cleaning procedures and may lead some of the development and delivery of the education and training for customers.
Assist in the launch of new products in conjunction with RD&E colleagues marketing and sales team.
Communicate customer-generated insights to sales marketing and RD&E to provide input to the discussions about how to profitably apply those ideas to the business thereby fostering the development of new product concepts and technical platforms.
Minimum Qualifications:
BS in Chemistry Biology Chemical Engineering Bioscience or related technical discipline
BS degree and 2 years of experience or advanced degree and 1 year related experience
Ability to travel up to 25%
Immigration sponsorship is not offered for this role
Preferred Qualifications:
Financial or business experience is helpful but not required
2 years professional experience in a customer facing technical role
Must perform well in a team-driven atmosphere
Project management skills are beneficial
Data science and analytical skills are beneficial
Strong interpersonal communication skills including technical writing abilities required
Must be able to interact with both corporate and individual store level customer contacts and provide hands-on troubleshooting assistance with product and equipment issues
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
