RCM Accounts Receivable Analyst

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

At Tend were building a dental experience thats human. Behind every great member experience is a team ensuring accuracy efficiency and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

Were looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances analyze account discrepancies and maintain accurate ledgers. This role focuses on ensuring timely collections preventing revenue leakage and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville 2 days per week (Tuesday and Wednesday).

What Youll Do

Follow up on outstanding insurance balances through payer portals phone outreach and claim status inquiries.
Identify and resolve claim denials underpayments or posting errors.
Reconcile account discrepancies and ensure accurate application of insurance and member payments.
Document all actions and communications in the practice management system for audit and compliance purposes.
Review member ledgers for accuracy and completeness.
Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
Support implementation of workflow updates that enhance efficiency and accuracy.
Assist with audits reporting and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy teamwork and ownership. At Tend our values guide how we hire collaborate and deliver care.

Tend to Others You deliver accurate thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
Be Brave Enough to Lead You take ownership of your accounts raise questions when you see discrepancies and communicate openly about risks or opportunities for improvement.
Savor the Ride You maintain a positive professional attitude even during repetitive or challenging work contributing to a steady collaborative team culture.
Embrace Our Differences You communicate clearly and respectfully across diverse teams and stakeholders adapting your style as needed to build trust and alignment.
Rooted in Growth You seek to understand the why behind payer rules and workflows applying feedback to improve your skills and help the team grow.

Role-Based Competencies

Strengthen the Team You collaborate with peers and share information to keep processes consistent and efficient.
Decide with Clarity You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
Deliver on What Matters You meet accuracy and productivity targets consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

1 year of experience in accounts receivable billing or revenue cycle managementdental experience preferred.
Proficiency in navigating payer portals and understanding EOBs denials and remittance processes.
Fundamental knowledge of insurance verification claim submission and payment posting workflows.
Strong attention to detail and organizational skills.
Basic proficiency in Excel or Google Sheets (sorting filtering pivot tables).
Excellent written and verbal communication skills.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Familiarity with HIPAA regulations and healthcare privacy standards.
Ability to work a hybrid schedule onsite in Nashville 2 days per week (Tuesday and Wednesday)

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.

#LI-hybrid

Required Experience:

This is a hybrid role working on-site in Nashville 2 days per week (Tuesday and Wednesday).

What Youll Do

Follow up on outstanding insurance balances through payer portals phone outreach and claim status inquiries.
Identify and resolve claim denials underpayments or posting errors.
Reconcile account discrepancies and ensure accurate application of insurance and member payments.
Document all actions and communications in the practice management system for audit and compliance purposes.
Review member ledgers for accuracy and completeness.
Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
Support implementation of workflow updates that enhance efficiency and accuracy.
Assist with audits reporting and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy teamwork and ownership. At Tend our values guide how we hire collaborate and deliver care.

Tend to Others You deliver accurate thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
Be Brave Enough to Lead You take ownership of your accounts raise questions when you see discrepancies and communicate openly about risks or opportunities for improvement.
Savor the Ride You maintain a positive professional attitude even during repetitive or challenging work contributing to a steady collaborative team culture.
Embrace Our Differences You communicate clearly and respectfully across diverse teams and stakeholders adapting your style as needed to build trust and alignment.
Rooted in Growth You seek to understand the why behind payer rules and workflows applying feedback to improve your skills and help the team grow.

Role-Based Competencies

Strengthen the Team You collaborate with peers and share information to keep processes consistent and efficient.
Decide with Clarity You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
Deliver on What Matters You meet accuracy and productivity targets consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

1 year of experience in accounts receivable billing or revenue cycle managementdental experience preferred.
Proficiency in navigating payer portals and understanding EOBs denials and remittance processes.
Fundamental knowledge of insurance verification claim submission and payment posting workflows.
Strong attention to detail and organizational skills.
Basic proficiency in Excel or Google Sheets (sorting filtering pivot tables).
Excellent written and verbal communication skills.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Familiarity with HIPAA regulations and healthcare privacy standards.
Ability to work a hybrid schedule onsite in Nashville 2 days per week (Tuesday and Wednesday)

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.

#LI-hybrid

Required Experience:

Key Skills

Journal Entry
Customer Service
Collection effort
A/R Management
Past due Account
General Ledger Accounting
Accounting
Excel
Payroll
Financial statement
Collection procedures
Customer Account
Delinquents Account
Direct Reports
Timely collections

Apply Now

About Company

Tend

We have reimagined the entire dental experience with transparent pricing, modern studios & no judgment ever. Call or email us at [email protected] 2126863686

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