Management Trainee, Shift Lead Wind Turbine Helpdesk Analyst onsite in Schenectady NY

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee Shift Lead Wind Turbine Helpdesk Analyst!
In this role the Shift Lead will oversee operations during designated shifts. The Shift Leader will be responsible for delegating tasks resolving issues maintaining high levels of customer service and ensuring that all policies and procedures are adhered to during their shift.

Responsibilities
Operations - 70%
Real time monitoring and response of Renewable Energy power generating assets.
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
People Management 30%
Direct report responsibility including the oversight development performance management and overall well-being of a team of 5-10 people.
Own shift performance through a combination of real time team dashboard/ performance queue monitoring team mentoring and oversight.
Align and engage with other team leaders and management daily to address performance issues delivery gaps concerns and/or training & development needs where applicable.
Manage team call-off schedule and always ensure proper staffing/ coverage.
Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance.
Qualifications we seek in you!
Minimum Qualifications
Enthusiastic and proactive team leader with excellent people leadership skills
Strong understanding of business performance management setting up KPIs SLAs and other related Performance metrics
Excellent written and verbal communication skills
Able to create & maintain relationships easily
Ability to think critically and make quick decisions
Ability to work effectively in team environment
Excellent problem solver hyper logical and goal-oriented thinker
Excellent PC skills experience using MS Office MS Outlook and Excel
Must be able to work variance shifts required for 24x7 operations

Preferred Qualifications/ Skills
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLCs)

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $60000 to $65000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Location-based Roles Schenectady NY area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job
Shift Lead Wind Turbine Helpdesk Analyst
Primary Location
USA-Schenectady
Schedule
Full-time
Education Level
Bachelors / Graduation / Equivalent
Job Posting
Oct 1 2025 4:28:40 PM
Unposting Date
Dec:59:00 PM
Master Skills People Management and Shift Lead
Job Category - Full Time