Lead Guest Service Agent Limelight Mammoth

Position Summary 
The Lead Guest Service Agent is responsible for training newer team members and providing organized up-to-date knowledge for Guest Service team members and guests. This role will act as the point of contact for staff and guest. This involves managing guest inquiries and assisting with the efficient operation of the guest services team. This position reports to the Front Office Manager.

The pay for this position is $20.00 per hour plus tips.

Job Posting Deadline 
Applications for this position will be accepted until November 2 2025.

Essential Job Functions/Key Job Responsibilities
    Train new Guest Service employees on hotel processes and procedures while acting as a support for questions 
    Ensure Front Office Leadership is aware of the guests comments and/or complaints 
    Report all accidents to Front Office Leadership Director of Operations and General Manager immediately and complete appropriate paperwork 
    Pick up and deliver guests to various local locations as scheduled by the Front Desk or Transportation Coordinator 
    Be the Guest Service expert on all daily hotel functions locations and operating times for appropriate guest direction 
    Perform and record regular maintenance of oil and brake fluids tire pressure swapping of ski and bike racks 
    Comply with all policies and procedures for Limelight Hotels Guest Services Department and Aspen One 
    Assist in emergency and security procedures as directed by management 
    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit 
    Other duties as assigned

Qualifications :

Education & Experience Requirements 
    Must be over 18 years of age  
    A valid drivers license is required   
    1 year of guest / customer service skills required 

Knowledge Skills & Abilities  
    Proficient knowledge of industry trends and best practices
    Proficient knowledge in company policies and procedures 
    Proficient knowledge industry terminology  
    Ability to engage with customers in a positive and helpful manner
    Skills in coaching and mentoring team members 
    Skill in assigning tasks and responsibilities to team members based on their strengths 
    Follows all safety policies and procedures and exercises caution when working   
    Ability to work in collaboration with others to achieve team goals 
    Ability to identify straightforward issues and propose simple solutions 
    Ability to handle difficult customer interactions and ensure high levels of satisfaction 
    Ability to manage multiple priorities and projects simultaneously without sacrificing quality 
    Ability to work independently with minimal supervision completing work at a high standard 

Additional Information :

Work Environment & Physical Demands 
    Ability to reach crouch kneel see hear sit drive a shuttle/car for extended periods of time; squat kneel and bend
    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

E-Verify & Right to Work Poster

Remote Work :

No

Employment Type :

Full-time