Technical Customer Support
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.
- Plan organize and lead individual customer machine projects from inception to completion.
- Develop and maintain the cadence of work schedules hours costs and communication for each project.
- Partner with customers Center of Competence (CoC) 3rd party vendors and Aftermarket Sales Managers on the quotation process and project status.
- Coordinate staffing needs and deliverables with the CoC 3rd party vendors and field service department.
- Resolve problems address concerns and answer questions during the life of the project which includes quote order design manufacture installation and inspection.
- Act as a main point of contact for the project providing regular updates reports and communication regarding project status to all stakeholders.
- Travel to customer sites during large or complex installations and CoC for team building and project meetings.
- Work with Accounts Receivable on down payments invoicing and payment issues.
- Will travel domestically and internationally approximately 10% of the time
Qualifications :
Basic Requirements
- Associate Degree in Engineering Manufacturing Technology or Project Management or related field. A combination of education or experience may be considered.
- 5 years of experience in sales project management or engineering for custom design machinery
Preferred Qualifications
- A bachelors degree in engineering
- Project Management Certification a plus
- High-speed capital equipment/packaging machinery industry knowledge
- Experience with an ERP system desired SAP
- German language skills a plus
Additional Information :
We kindly ask you to apply in English.
Location: Mexico City
Working Model: Position is open for a hybrid working model combining on-site presence with remote work.
Start Date: As soon as possible by agreement
Workload: Full-time
Contract Type: Permanent
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Gemeinsam mit 6.300 Kolleg:innen weltweit sind wir der strategische Partner der Pharma- und Lebensmittelindustrie für Prozess- und Verpackungstechnik. Mit reibungslosen Prozessen, innovativen Technologien und nachhaltigen Lösungen helfen wir unseren Kunden, ihre Ziele zu erreichen. Wi ... View more
