Senior Revenue Operations Manager
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Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 136000 - 165000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Pantheon
Pantheon WebOps Platform powers the open web running more than 300000 sites in the cloud for customers including Google Princeton Salesloft and Doctors Without Borders. Every day thousands of developers and marketers create iterate and scale WordPress and Drupal sites to reach billions of people globally. Pantheons multitenant container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheons collaborative workflows.
The Role
Were seeking a Senior Revenue Operations Manager to drive efficiency optimization and growth across the customer lifecycle. This role will primarily support the Post-Sales organization working to build processes and systems that improve retention and customer experience through data insights.
This role blends analytical rigor operational excellence and cross-functional leadership to ensure our post-sales teams have the data tools and processes they need to deliver scalable value to customers.
What You Need to Succeed
- Partner with CS leadership to define and operationalize the customer revenue model including retention expansion and gross/net revenue retention targets
- Support annual and quarterly planning: coverage models capacity planning segmentation and territory alignment for CSMs onboarding and services
- Optimize forecasting frameworks for accuracy for retention revenue
- Partner with RevOps peers to ensure smooth handoffs across Marketing Sales Partner and Customer functions
- Lead root-cause analysis of churn and expansion performance to identify drivers and opportunities
- Translate data into actionable insights for CS Services and Support leaders to improve retention and customer experience
- Work closely with Enablement to ensure systems and processes are embedded in day-to-day workflows
- Manage and optimize the CS tech stack ensuring tool adoption and accurate data flow between systems and partnering cross functionally on systems that span the revenue cycle.
What You Bring to the Table
- 610 years of experience in Revenue Operations Customer Success Operations or Business Operations in a B2B SaaS environment
- Ability to synthesize complex data into clear recommendations and business narratives
- Strong analytical and modeling skills to drive insights from raw data
- Excellent project management skills with experience driving cross-functional initiatives
- Strategic thinker who can balance long-term planning with hands-on execution
- A hands-on ownership mindset
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry competitive compensation and equity plan
- Flexible time off sick days and 13 paid holidays
- Comprehensive medical insurance including Health Dental and Vision
- Paid parental leave (plus fertility adoption and other family planning benefits)
- In-office workspace (San Francisco)
- Monthly allowance for wellness reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company-wide that inspire educate and cultivate
Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race color religion sex national origin ancestry age marital status sexual orientation gender identity veteran status disability or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process please contact Pursuant to local and federal regulations Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US base salary range for this position is $136000 - $165000 per year. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role level and location.
After an offer is made and accepted E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicants Privacy Policy click here.
Visa Sponsorship is not available at this time.
Required Experience:
Manager
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
Pantheon.io is the website platform built for WordPress and Drupal. We deliver your business needs to build, host, and manage with digital speed and agility.
