Customer Service Agent Transcon, Customs and Distribution

Major Duties and Responsibilities

• Ensure smooth and timely customs transcon and/or distribution process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace files and reporting
• Ensure accurately and timely client and service providers billing.
• Understand all the elements of the import and export Operating Procedures and correctly interpret this information to fulfill our customers instructions and expectations.
• Ensure compliance with internal local and international laws rules and regulations. This includes internal policies and procedures and external government regulations or customer policies/requirements.
• Transfer customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Pro-actively provide pricing alternatives routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Interact with our customers in arranging their transcon customs and/or distribution shipments meeting customer service standards.
• Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
• Work in meeting KPI standards as per the companys procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Ensure compliance at all times to regulations

Qualifications :

• Good knowledge of customs brokerage process customs legislation.
• Strong market and competition knowledge
• Understanding of ocean road and air documentation process
• Effective interpersonal skills
• Pro-active approach strong organizational and computer skills
• Good computer skills
• Fluent in English
• Winning Attitude

Reporting Structure

• Department Supervisor or Manager

Información adicional :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time