User Researcher
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
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Job Summary
Were looking for a User Researcher to join our Consumer Services function at Experian. Youll join a small but perfectly formed User Research team playing an important role in shaping the user experience across two of our product domains. Youll help us understand our customers deeply and make evidence-based decisions.
Working in-house as part of a cross-functional product team youll collaborate closely with designers product managers and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
Youll report into our Lead User Researcher and be supported to grow your craft stretch your thinking and help define what great research is at Experian.
What youll do
- Partner with designers and product managers to identify research opportunities.
- Plan and conduct research using a mix of methodologies from usability testing and in-depth interviews to diary studies and concept testing.
- Balance generative and evaluative research to uncover needs validate ideas and inform product strategy.
- Apply lean research principles delivering just enough insight at the right time to move teams forward with confidence.
- Synthesise findings into clear actionable insights that connect directly to product outcomes and business goals.
- Champion the voice of the customer across teams helping others see how research drives impact.
- Help evolve our research practice operations tools and ways of working across domains.
Qualifications :
- User research experience gained working in-house within a product team (not just agency or consultancy experience).
- Proven expertise in usability testing both moderated and unmoderated including planning facilitation and analysis.
- Hands-on experience with qualitative methods such as such as moderated and unmoderated interviews diary studies card sorts.
- The ability to clearly demonstrate how your research influenced product decisions and outcomes.
- Comfort with end-to-end research from discovery and framing problems to testing and measuring impact.
- The ability to tailor your approach to context: balancing rigour with speed depth with efficiency.
- Strong storytelling and ability to tailor communication style to suit the audience.
- A collaborative mindset: you enjoy working closely with designers PMs and engineers and you know how to bring them along on the journey.
Additional Information :
Benefits package includes:
- Hybrid and flexible working
- Great compensation package and discretionary bonus plan
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Grade: E/EB9
#LI-DS1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
