Trainee Scheduler
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Job Summary
The Trainee Scheduler is expected to perform a variety of duties in the coordination of scheduling services for Clients and Care Professionals schedules. The Trainee Scheduler is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals.
Primary
Answer each incoming call in a friendly professional and knowledgeable manner
Field new client enquires over the phone in a knowledgeable manner enter information into the Home Instead software and print out service call form for handover to Deputy Care Manager
Develop and maintain relationships with both Clients and Care Professionals by regular informative and telephone QA contact
Coordinate Care Professionals schedules on a daily basis
Coordinate and maintain monthly Client schedules in Home Instead Software
Identify and report to Care Manager Recruitment Coordinator
Take Care Professionals hours from timesheets and enter into Home Instead Software
Enter and maintain accurate Client and Care Professionals records in Home Instead Software
Process and mail initial service enquiry letter/brochure
Provide up to date hand over for out of hours cover
Participate in out of hours on-call management
Remain calm in stressful situations
Secondary
Field employment enquires from prospective Care Professionals and arrange for application process as needed
Assist Deputy Care Manager in completing Client Care Plans
Coordinate and maintain a complete Client Service Schedule
Participate in quarterly Care Professionals meetings
Salary: 23000
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you. Call the office on
We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Home Instead is the worlds leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CARE Professional t ... View more
