System Administrator I

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.

Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!

This role focuses on managing IT services resolving complex technical issues for our end users and supporting video/audio conferencing technologies for onsite and remote events.

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Support advanced audio/visual setups for large-scale meetings and events (2000 hybrid participants) ensuring reliable connectivity and sound/video quality.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate with infrastructure and senior IT team members on projects process improvements and automation.

Qualifications :

Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Strong troubleshooting skills for hardware and enterprise IT software.
Hands-on experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting spaces or auditoriums.
Ability to work independently and own issues end-to-end.
High service orientation and excellent customer service skills.
Strong communication skills (verbal & written).

Nice-to-Have Skills:

JIRA & Confluence usage
Configuration management through MDM deployment
JAMF Intune Slack and Google Workspace administration
Basic IT networking knowledge
Access administration through Sailpoint IIQ and OKTA

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

Employment Type :

Full-time

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences. Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!This role focuses on managing IT services resolving complex tec...

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.

Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!

This role focuses on managing IT services resolving complex technical issues for our end users and supporting video/audio conferencing technologies for onsite and remote events.

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Support advanced audio/visual setups for large-scale meetings and events (2000 hybrid participants) ensuring reliable connectivity and sound/video quality.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate with infrastructure and senior IT team members on projects process improvements and automation.

Qualifications :

Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Strong troubleshooting skills for hardware and enterprise IT software.
Hands-on experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting spaces or auditoriums.
Ability to work independently and own issues end-to-end.
High service orientation and excellent customer service skills.
Strong communication skills (verbal & written).

Nice-to-Have Skills:

JIRA & Confluence usage
Configuration management through MDM deployment
JAMF Intune Slack and Google Workspace administration
Basic IT networking knowledge
Access administration through Sailpoint IIQ and OKTA

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory
VMware
Computer Networking
Microsoft Windows Server
Solaris
Windows
Linux
SAN
Shell Scripting
System Administration
Dns
CentOS

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About Company

Delivery Hero

As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more

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