Practice Services Coordinator III
Share
Job Location:
Boston, NH - USA
Hourly Salary:
$ 18 - 27
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Key Responsibilities:Patient Scheduling & Coordination:
Schedule patient appointments across multiple facilities using Epic.
Coordinate complex provider schedules and multi-appointment workflows.
Arrange interpreter services and reschedule canceled appointments promptly.
Medical Records & Documentation:
Retrieve and organize medical records lab results and radiology reports.
Respond to requests for medical documentation (e.g. letters of necessity school letters).
Patient Communication & Support:
Answer patient and family inquiries regarding appointments.
Schedule follow-up visits and testing ensuring timely and courteous service.
Insurance & Financial Knowledge:
Demonstrate thorough understanding of HMO managed care and third-party payers.
Assist patients with financial services and resources as needed.
Operational Support:
Troubleshoot workflow issues and implement resolutions in collaboration with practice management.
Support special projects related to compliance operations improvement and insurer obligations.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Experience
-Office experience 3-5 years required preferably in a healthcare setting
Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
- Demonstrated ability to work independently with limited supervision resolve issues be organized attentive to detail and achieve outcomes within the team.
- Demonstrates effective interpersonal and communication skills.
- Effectively interacts with all levels of management.
- Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
- Demonstrates an understanding of Disaster protocols to include: fire safety code calls per the mandatory training as outlined by MGH and JCAHO guidelines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
