Role Responsibilities

• Build and configure regulated member communications using approved prototypes and content within designated platforms.

• Execute communications across multiple channels (print digital) with a focus on accuracy compliance and timeliness.

• Support the design and deployment of ultra-personalized dynamic communications using OpenText Exstream Dialogue.

• Collaborate with business partners to review and clarify requirements offering constructive feedback and recommendations.

• Address and resolve any implementation challenges and provide guidance on technical build processes.

• Perform unit testing to verify that all requirements and code function as intended and to confirm that data transmits accurately within communications.

• Conduct defect analysis by investigating and identifying root causes determining appropriate resolutions and overseeing the implementation of corrective actions.

• Maintain documentation version control and audit trails for communication builds and updates.

• Collaborate with Regulatory Compliance Marketing and Operations teams to support communication workflows and intake processes.

• Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.

• Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.

Use your skills to make an impact

• Deliver compliant communications that meet CMS and state-specific requirements.

• Help streamline execution processes to improve speed-to-market and reduce errors.

• Ensure member-facing materials are built with precision consistency and regulatory alignment.

• Contribute to a culture of collaboration agility and continuous improvement.

Required Qualifications

• Bachelors degree in Communications Marketing Information Systems or a related field; or equivalent combination of education and/or experience in number of years.

• 3 years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue or other Customer Communication Management software.

• Workflow and knowledge of document compositions style sheets variables rules functions tables and document flow to determine best approach for coding options.

• Driver file mapping and understanding of how to map variables for use in document creation.

• Application analysis experience (unit testing).

• 1-2 years of working experience in advanced tables AFP/PDF output creation PDF-Pass through language layer multi-language output creation and double-byte (DBCS) application creation experience.

Preferred Qualifications

• Adobe InDesign Illustrator Photoshop Acrobat experience.

• Background working in regulated industries such as healthcare or financial services or with compliance-driven communications.

• Use of communication platforms content management systems and workflow tools.

• Knowledge of CMS Medicaid and Medicare regulations.

• Background in marketing operations fulfillment processes and Agile methodologies.

• Ability to work independently and collaboratively across cross-functional teams.

• Strong attention to detail organizational skills and ability to manage multiple priorities.

Additional Information

To ensure Home or Hybrid Home/Office employees ability to work effectively the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless wired cable or DSL connection is suggested.
• Satellite cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future including:

• Health benefits effective day one
• Paid time off holidays volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity we may contact you via text message and email to gather more information using a software platform called Text Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen you may receive correspondence inviting you to participate in a pre-recorded Voice Text Messaging and/or Video recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Ifyou have additional questions regarding this role posting and are an Internal Candidate please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.