Technician Switchboard

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Key Responsibilities

Planning & Reporting:

Ensure that service reports expense claims and any other reports required by Management are completed and submitted by the due date.
Time Sheets must be filled out correctly (ie accurately record of hours worked and all call out and response times) and submitted to the Operations Manager or Service Supervisor Power by the due date each week. A Doctors Certificate must be supplied for any more than two days absence from work due to illness/injury.
Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job whether Liebert spares or consumables must be detailed on the FSR.

Operational Delivery:

Carry out commissioning service contract maintenance and after hours service commitments in a professional efficient manner and achieve a high level of service to our clients within the restraints of time expense and profitability.
Maintain proper levels of relationships between the Company and our customers by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
At all times ensure that your Company vehicle personal dress and appearance are presentable within the restraints of the work to be carried out the Company policy is well understood and that Company business is carried out in an efficient and professional manner.
Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.

Continuous Improvement:

To be aware at all times of both Sales & Service opportunities for the Company and to report any such opportunities to Management.
To ensure that the Sales Department is made aware of all new sales opportunities and prospects and to work closely with them in achieving this business.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations
Actively promote safety in the workplace

Employees reporting to Incumbent: Nil

Employees reporting to Incumbent	Nil
Main contacts within Company	Other Customer Engineers Power Service Supervisor Power Service Operations Manager Safety Manager Technical Support Team Sales Team Finance
Main contacts outside the Company	Customers Product Suppliers Contractors Vertiv Partners
Education/Qualification:	Electrical/Electronics Trade Certificate (ideally) Relevant State-based Electrical Licence
Specialist Knowledge:	Commercial acumen Technical knowledge on switchboards ideally in data centres telecom commercial & industrial or similar industries
Practical Experience:	Proven track record within the power industry as a service technician Proficiency in Microsoft Office
Personal Characteristics:	Excellent communication inter-personal and problem solving skills Learning agility Interpersonal skills Ability to work collaboratively in a team environment Ability to multitask and priorities workloads Negotiation & influencing skills Computer literacy at an intermediate level

Required Experience:

DescriptionKey ResponsibilitiesPlanning & Reporting:Ensure that service reports expense claims and any other reports required by Management are completed and submitted by the due date.Time Sheets must be filled out correctly (ie accurately record of hours worked and all call out and response times) ...

Description

Key Responsibilities

Planning & Reporting:

Ensure that service reports expense claims and any other reports required by Management are completed and submitted by the due date.
Time Sheets must be filled out correctly (ie accurately record of hours worked and all call out and response times) and submitted to the Operations Manager or Service Supervisor Power by the due date each week. A Doctors Certificate must be supplied for any more than two days absence from work due to illness/injury.
Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job whether Liebert spares or consumables must be detailed on the FSR.

Operational Delivery:

Carry out commissioning service contract maintenance and after hours service commitments in a professional efficient manner and achieve a high level of service to our clients within the restraints of time expense and profitability.
Maintain proper levels of relationships between the Company and our customers by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
At all times ensure that your Company vehicle personal dress and appearance are presentable within the restraints of the work to be carried out the Company policy is well understood and that Company business is carried out in an efficient and professional manner.
Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.

Continuous Improvement:

To be aware at all times of both Sales & Service opportunities for the Company and to report any such opportunities to Management.
To ensure that the Sales Department is made aware of all new sales opportunities and prospects and to work closely with them in achieving this business.

WHS Environment & Quality:

Comply with all Work Health & Safety Environment and Quality obligations
Actively promote safety in the workplace

Employees reporting to Incumbent: Nil

Employees reporting to Incumbent	Nil
Main contacts within Company	Other Customer Engineers Power Service Supervisor Power Service Operations Manager Safety Manager Technical Support Team Sales Team Finance
Main contacts outside the Company	Customers Product Suppliers Contractors Vertiv Partners
Education/Qualification:	Electrical/Electronics Trade Certificate (ideally) Relevant State-based Electrical Licence
Specialist Knowledge:	Commercial acumen Technical knowledge on switchboards ideally in data centres telecom commercial & industrial or similar industries
Practical Experience:	Proven track record within the power industry as a service technician Proficiency in Microsoft Office
Personal Characteristics:	Excellent communication inter-personal and problem solving skills Learning agility Interpersonal skills Ability to work collaboratively in a team environment Ability to multitask and priorities workloads Negotiation & influencing skills Computer literacy at an intermediate level

Required Experience:

Key Skills

Aeronautical
Healthcare Attorney
Fitness
General Services
Account Management
Export Documentation

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About Company

Vertiv Group

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more

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