Family and District Support Specialist Continuing Education

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Attention:

The School of Graduate Studies and Continuing Education at the University of Wisconsin - Whitewater seeks a Family and District Support Specialist (Admissions and Recruitment Coordinator I (AE025).

Job Details:

The Dual Enrollment Family and District Support Specialist provides critical front-line assistance for dual enrollment operations serving as the first point of contact for students families and district partners. This position handles daily communications data entry and coordination tasks to ensure smooth program function. By maintaining accurate records and delivering excellent customer service the administrative support staff contributes to the success of students and the strength of district partnerships. This is a 12-month position with flexibility in FTE ranging from 0.7 to 1.0.

Key Job Responsibilities:

Program Coordination Assistance

• Assist in distributing program materials to students families and district partners

• Provide logistical support for outreach events visits to high schools or information sessions

• Help monitor deadlines related to registration billing or required documentation sending reminders as needed

• Collaborate with other dual enrollment staff on projects or special initiatives as assigned

Administrative and Data Support

• Enter and update student records enrollment details and district partnership information as appropriate

• Assist with compiling reports tracking student success indicators and maintaining data accuracy for compliance and internal use

• Support scheduling calendar management and logistics for dual enrollment orientations meetings and events

• Prepare correspondence forms and documents to support program operations

Front-Line Communication

• Serve as the first point of contact for inquiries from students parents/guardians and district partners via phone email and in-person communication

• Provide accurate information about program procedures deadlines and student support resources

• Screen and route inquiries appropriately to advisors faculty or managers

• Maintain a professional service-oriented approach that represents the dual enrollment program positively

Department:

Continuing Education

Compensation:

Well-qualified candidates can expect a starting hourly wage within a range of $19.75/hr - $23.00/hr.

UW System employees receive an excellent benefit package. To learn more about the UW Systems comprehensive benefit package review the UW SystemEmployee Benefits Brochure.

Required Qualifications:

• High school diploma or equivalent required; some college or an associates degree preferred

• 3 years previous administrative clerical or customer service experience ideally in an education setting

• Proficiency with Microsoft Office (Word Excel Outlook) and comfort learning new data systems

• Strong written and verbal communication skills with attention to detail

• Ability to manage multiple tasks meet deadlines and maintain confidentiality

• Professional approachable demeanor with commitment to quality customer service

Knowledge Skills and Abilities:

• Ability to interact respectfully with people with diverse socioeconomic cultural and ethnic backgrounds

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

How to Apply:

Applications received byNovember 23 2025are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Only complete application packages will be considered.This includes online submission of the following documents:

• Cover Letter

• Resume

• Name and contact information for threeprofessionalreferences

Contact Information:

For questions regarding this position please contact:
Susie Feuerstein

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem please contact us at or.

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this please contact Human Resources. UW-Whitewater is not an e-verify employer therefore STEM extensions are not options for work authorization.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1300 faculty and staff are devoted to the success of the universitys 11500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs online and in person from associate to doctoral levels. Recognized nationally for affordability inclusion and career development UWW serves approximately one-third first-generation students and boasts strength in many areas especially business and education. The campus and community embrace the Warhawk Family spirit supporting the universitys arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities a priority mission since the 1970s.

UW-Whitewaters campuses are located centrally near Milwaukee Madison and Chicago offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville a town of 60000 located on the Rock River and known as Wisconsins Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ().

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept response to a public records request the University will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19 University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at .

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.