Desktop Engineer

Salt Lake, UT - USA

Monthly Salary: $ 72000 - 108000

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 403

Pay Range: $72000.00 - $108000.00

Job Description

Job Duties

Designs implements and manages enterprise desktop architecture and processes.
Plans implements and manages core image processes and remote software distribution processes.
Plans implements and manages anti-virus policy and processes.
Forecasts rationalizes plans and coordinates patches and upgrades.
Performs lifecycle management for core desktop services and applications.
Develops and maintains support documentation.
Participates in developing implementing and managing a desktop/client virtualization strategy and processes.
Interfaces with Service Desk to resolve issues and coordinates Problem Management processes.
Performs other job-related duties as assigned.

KSAs

Expert knowledge of Windows OS MS Office Provisioning and support of business operations.
Expert knowledge of hardware (including desktops laptops thin clients and mobile devices).
Working knowledge creating image support for desktops and laptops with SCCM
Detail-oriented with the ability to organize and coordinate
Outstanding written and oral communication skills
Ability to prepare and conduct management briefings with senior leaders
Great interpersonal and teamwork skills with the ability to collaborate effectively with others
Strong reasoning and problem management skills
Ability to work with confidential and sensitive information using integrity and discretion
Ability to work independently and use initiative

Minimum Qualifications

Bachelors Degree in Computer Science or a related field
2 years of experience performing desktop support and Windows/Mac administration
1 year of experience performing desktop architecture work
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

ITIL Certifications
Microsoft Certifications

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.