At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

As a Team Lead Collection you will work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate.

• Executes on established department objectives and assignments which affect the immediate operation but that also have full revenue cycle and company-wide fiscal impact.

• Monitor all staff worklists and unit email inboxes to ensure turnaround time aging and dollar thresholds for all unit worklists are being maintained to achieve established targets.

• Maintain all team lead worklists at inflow escalating issues as appropriate to supervisor.

• Work with management team to utilize various aging reconciliation credit and worklist reports to realign staff priorities to achieve unit goals.

• Ensure availability to staff to provide support in resolving escalated payor inquiries and patient complaints within required timeframes.

• Collaborating with unit Leadership and various departments within the revenue cycle to ensure the prompt resolution of escalations and customer disputes.

• Approving refunds and adjustments within a specified dollar threshold.

Required Knowledge and Experience:

• Bachelors degree in business or accounting major is preferred.

• 8 years of experience insurance verification in a healthcare setting or in billing and/or insurance collections.

• Experience leading a team or project and working as a subject matter expert. Demonstrated ability to prioritize work handling daily and multiple tasks to completion within the time allotted.

• Experience with various insurance plans offered by both government and commercial insurances (i.e. PPO HMO EPO POS Medicare Medicaid HRAs) and coordination of healthcare benefits including requirements for referral authorization and pre-determination.

• Experience with medical billing and collections terminology CPT HCPCS and ICD-9 coding.

• Previous experience in receiving and making outbound calls to patients to explain insurance benefits related to health insurance and/or discussing patient financial responsibilities.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here