Director, Customer Success
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards Web-based Digital Health category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! Were a team of bright passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMeds global headquarters is based in Boca Raton FL with a growing office in Hyderabad India and a robust remote workforce across the US Chile and Germany.
- Lead hire develop and scale a growing team across Support Customer Success Professional Services Client Education and CS Operations.
- Build a culture of accountability collaboration learning and high performance.
- Develop future leaders drive talent planning and succession readiness.
- Drive customer satisfaction NPS onboarding quality adoption and retention outcomes.
- Monitor and govern CS KPIs customer health metrics and performance dashboards.
- Guide proactive risk mitigation and escalation management.
- Partner with US CS leadership to define and execute strategy org design talent planning and resource forecasting.
- Ensure full alignment with global CS processes SOPs and service delivery frameworks.
- Represent India CS in global leadership forums and cross-functional initiatives.
- Lead annual planning budgeting and organizational capacity modeling.
- Establish and improve operational rhythms workflows and quality standards.
- Champion process improvement system adoption and productivity initiatives.
- Influence and collaborate closely with Product Engineering Sales and Revenue Operations.
- Strengthen customer advocacy and bring insights to product and business decisions.
- Maintain executive-level communication with global leaders and client stakeholders.
- Bachelors degree
- 510 years experience in enterprise B2B SaaS leadership(Customer Success Support or Professional Services).
- Proven success scaling and leading high-growth teams.
- Strong operational depth- KPIs dashboards forecasting process maturity.
- Executive communication skills; ability to influence senior stakeholders.
- Hands-on mindset: zooms out to strategy zooms in to execution.
- Demonstrated coaching feedback culture and team-building capabilities.
- Healthcare technology experience.
- Experience scaling India-based teams within a global SaaS environment.
- Change-management / transformation leadership experience.
- Strong understanding of CS tech stack and data/metrics systems.
ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
- Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
- Allowances: Annual wellness allowance to support your well-being and productivity
- Earned casual and sick leaves to maintain a healthy work-life balance
- Bereavement leave for difficult times and extended medical leave options
- Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
- Celebration leave to make your special day even more memorable and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical dental and vision benefits
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US) Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Improve efficiency and treatment outcomes with Modernizing Medicine's specialty-specific EHR systems and healthcare suites built by specialty physicians.
