IT Support Technician
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Job Location:
Moses Lake, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IT Support Technician
HIGHLIGHTS
Location: Moses Lake WA (Onsite)
Position Type:Contract
Hourly / Salary:BOE
About the Role:
This position offers the opportunity to work directly with end users collaborate with a distributed IT team and make a visible impact in maintaining smooth daily operations. The hours will fluctuate based on need from lighter weeks to full-time onsite coverage making this an ideal opportunity for a versatile and dependable technician who enjoys variety in their work.
Our client is seeking a hands-on IT Support Technician to provide onsite technical support for a dynamic team environment. This role will start as a 6-month onsite engagement with hours varying week to week based on business needs followed by a transition to on-call part-time support (approx. 10 hours/week) for an additional 6 months.
The ideal candidate is dependable professional and enjoys being the go-to person for all things IT from troubleshooting end-user issues to assisting with new hire onboarding and system support.
Responsibilities:
Provide onsite technical support to end users via phone email remote tools and support ticket queues.
Support and maintain Microsoft 365 applications (Outlook Teams OneDrive SharePoint etc.) including assigning permissions as needed.
Troubleshoot and resolve issues related to Windows 11 laptops hardware and peripheral devices.
Assist with new user onboarding laptop setup account configuration and access provisioning.
Perform basic user account management and install or configure software updates as required.
Manage and track tickets in JIRA and provide updates to the IT Manager and internal teams.
Document support processes and maintain accurate IT documentation.
Act as the hands and eyes for the internal IT team for any escalated issues.
Provide support for conference room systems (e.g. Logitech Rally Bars).
Qualifications:
24 years of experience in IT support or a related technical role.
Strong knowledge of Microsoft 365 suite and Windows 11 environment.
Experience with hardware troubleshooting peripheral setup and user account management.
Excellent communication skills with a customer-first mindset.
Ability to work independently manage changing priorities and coordinate with remote IT teams.
Experience with JIRA or similar ticketing systems preferred.
Familiarity with conference room AV systems (Logitech or similar) is a plus.
We are GTN The Go To Network
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
