Contact Center Engineers

California, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Three Contact Center Engineers AWS Connect

Location: Sacramento CA HYBRID

need candidate with old linkedlin..will workable

Overview:
We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing implementing and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

Design build and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda S3 CloudWatch etc.).
Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk as well as with custom-built applications.
Develop and manage telephony and routing workflows across legacy platforms including Genesys Avaya Cisco and NICE.
Script automate and enhance system performance using Python and JavaScript.
Collaborate with cross-functional teams to deliver secure scalable and resilient contact center solutions.
Provide technical leadership and guidance around network engineering unified communications PSTN/carrier technologies and CTI/API development.

Required Qualifications:

7 8 years of progressive experience in Contact Center Engineering.
Minimum 5 years of hands-on experience developing implementing and managing AWS Connect environments.
Strong understanding of telephony voice systems design and network fundamentals.
Proven experience integrating AWS Connect with CRMs and enterprise applications.
Proficiency in scripting (Python JavaScript) and automation within AWS environments.
AWS Certified Solutions Architect certification required.

Thanks & Regards

YOGITA

Role: Three Contact Center Engineers AWS Connect Location: Sacramento CA HYBRID need candidate with old linkedlin..will workable Overview: We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. ...