PL- VDOT IT Customer Relationship Manager
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
VDOT IT Customer Relationship Manager
**Local candidates required due to onsite requirement
**First round of interviews via Teams. Second round of interviews ONSITE.
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT s Parking Management Office or procuring their own parking
Ideal candidates for this role will innately be a strategic thinker foster positive/purposeful interactions build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service product and project delivery pipelines.
Position specific responsibilities and duties will include but not limited to:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management escalations and coordination.
Partner with business and Enterprise Architecture to identify product lines then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers service and operations managers to coordinate work prioritize requests and manage escalations for assigned Divisions.
Identifying opportunities for new services service improvements and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements projects and service delivery requests.
Identifying championing and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies standards and guidelines.
Desired Skills to Partner with Districts:
Bachelors degree or six (6) years or more of related experience. (6yrs)
Experience working in Information Technology (including knowledge of SDLC Agile Methodology Technology Procurements. (5yrs)
Strong communication skills in writing speaking and presenting with leadership of all levels. (10yrs)
Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
Ability to share-ownership and drive results as a team. Ability to focus on purpose value and results rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker. (10yrs)
Experience in Product Line planning development and management. (10yrs)
Understanding of VDOTs Organization Structure to include Districts and Central Office. Required/Desired Skills
Questions
**Local candidates required due to onsite requirement
**First round of interviews via Teams. Second round of interviews ONSITE.
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT s Parking Management Office or procuring their own parking
Ideal candidates for this role will innately be a strategic thinker foster positive/purposeful interactions build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service product and project delivery pipelines.
Position specific responsibilities and duties will include but not limited to:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management escalations and coordination.
Partner with business and Enterprise Architecture to identify product lines then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers service and operations managers to coordinate work prioritize requests and manage escalations for assigned Divisions.
Identifying opportunities for new services service improvements and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements projects and service delivery requests.
Identifying championing and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies standards and guidelines.
Desired Skills to Partner with Districts:
Bachelors degree or six (6) years or more of related experience. (6yrs)
Experience working in Information Technology (including knowledge of SDLC Agile Methodology Technology Procurements. (5yrs)
Strong communication skills in writing speaking and presenting with leadership of all levels. (10yrs)
Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
Ability to share-ownership and drive results as a team. Ability to focus on purpose value and results rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker. (10yrs)
Experience in Product Line planning development and management. (10yrs)
Understanding of VDOTs Organization Structure to include Districts and Central Office.
| Skill | Required /Desired | Amount of Exp in yrs | Consultant Experience | Consultant Last Used |
|---|---|---|---|---|
| Bachelors degree or six (6) years or more of related experience in a role within Information Technology. | Required | 6 | ||
| Experience working in Information Technology (including knowledge of SDLC Agile Methodology Technology Procurements) | Required | 5 | ||
| Strong communication skills in writing speaking and presenting with leadership of all levels. | Required | 10 | ||
| Ability to listen build rapport and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. | Required | 10 | ||
| Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. | Required | 10 | ||
| Ability to share-ownership and drive results as a team. Ability to focus on purpose value and results rather than solutions. | Required | 10 | ||
| Ability to connect strategy to execution; Strategic thinker. | Required | 10 | ||
| Experience in Product Line planning development and management. | Required | 1 | ||
| Understanding of VDOTs Organization Structure how VDOT and VITA interact. | Desired | 3 | ||
| BRMP Certification | Highly desired | 0 |
| No. | Question | Consultant Answer |
|---|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment | |
| Question2 | Please list candidates email address. | |
| Question3 | In what city and state does your candidate PERMANENTLY reside | |
| Question4 | Is candidate comfortable working with upper level leadership | |
| Question5 | Does candidate have previous experience working in an IT role | |
| Question6 | Does the candidate have a BRMP certification via the BRM Institute If so please upload the certification in order to be considered. | |
| Question7 | Is the candidate available to interview ONSITE in new location Mechanicsville VA if requested This is REQUIRED. | |
| Question8 | Is the candidate available to work ONSITE in Richmond VA at least 2 days/wk This is REQUIRED. | |
| Question9 | How soon after an offer can your candidate start |
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
