NJTransit 3rd Shift Desktop Engineer Nights
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Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The 3rd Shift Desktop Engineer provides level 1 & 2 support to users troubleshooting hardware and software problems for desktop and laptop computers. The role involves remote problem-solving network troubleshooting and collaboration with other IT employees on system maintenance and interdepartmental projects.
The 3rd Shift Desktop Engineer provides level 1 & 2 support to users troubleshooting hardware and software problems for desktop and laptop computers. The role involves remote problem-solving network troubleshooting and collaboration with other IT employees on system maintenance and interdepartmental projects.
Location:Newark New Jersey United States
Responsibilities:
- Troubleshoot desktop LAN server wi-fi and connectivity issues.
- Utilize a ticketing system to track email submissions and manage phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
- Troubleshoot desktop LAN server wi-fi and connectivity issues.
- Utilize a ticketing system to track email submissions and manage phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
Required Skills & Certifications:
- College degree and/or 4-6 years experience providing end-user support.
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory & Office 365.
- Experience troubleshooting network issues in large office/enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP DNS LAN WAN and other common networking concepts (5 years).
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system (5 years).
- Basic understanding of ITIL foundation processes i.e. Incident Request Change (5 years).
- College degree and/or 4-6 years experience providing end-user support.
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory & Office 365.
- Experience troubleshooting network issues in large office/enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP DNS LAN WAN and other common networking concepts (5 years).
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system (5 years).
- Basic understanding of ITIL foundation processes i.e. Incident Request Change (5 years).
Preferred Skills & Certifications:
- Major Incident management experience i.e. opening outage bridges & escalations.
- MDM experience specifically Airwatch.
- Major Incident management experience i.e. opening outage bridges & escalations.
- MDM experience specifically Airwatch.
Special Considerations:
- This is a fully onsite role.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- This is a fully onsite role.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
Scheduling:
- Tuesday to Saturday 12:00 AM - 8:00 AM.
- Tuesday to Saturday 12:00 AM - 8:00 AM.
Key Skills
- MAC
- Active Directory
- Switching
- Information Technology
- Access Points
- Deskstops
- PowerShell
- OS
- Windows
- SCCM
- Troubleshoot
- Computer information system
- Setup
- hardware
- Technical Support
