Student Services Assistant I

Position Title - Student Services Assistant I

Duration - 3 months

Schedule - 8:30am 5pm (37.5 hrs/week 30-min lunch) some coverage during finals includes one Saturday with extended hours

Location - Los Angeles CA 90089

Overview:

• Coordinate day-to-day operations of the OSAS Testing Center to support students with disabilities by ensuring equal access and accommodations.
• Provide frontline customer service to students faculty and staff manage confidential records and assist with academic integrity monitoring and office upkeep.
• Responsible for clerical tasks maintaining reception and testing areas and collaborating within a highly adaptive and inclusive team setting.

Key Duties & Responsibilities:

• Serve as first point of contact for testing-related questions and accommodations
• Maintain and update confidential student records (AIM database; FERPA compliance)
• Respond to inquiries via phone email and in-person; refer as appropriate
• Facilitate test check-in/check-out preparation and monitor exams
• General clerical tasks: copying scanning filing records management
• Provide coverage for reception and front desk including staff absences
• Assist with projects such as notetaking services and Alt Text conversion
• Maintain office equipment supplies security and cleanliness
• Collaborate with diverse university populations and adapt to varied team duties

Essential Skills:

• Proficiency in Microsoft Office Suite email (Outlook) and basic/intermediate technology skills
• Ability to learn the AIM database for student records
• Strong customer service organizational communication and problem-solving skills
• Ability to prioritize handle high traffic and remain productive under pressure
• Comfort working with students with visible/invisible disabilities in a fast-paced environment

Preferred Experience:

• Bachelors degree required
• Experience in higher education settings especially student affairs disability services or testing centers
• Familiarity with ADA compliance and accessibility services
• Administrative/customer service background managing confidential records and complex scheduling
• Experience supporting students with disabilities

Ideal Candidates:

• Those with higher education experience particularly in student services/affairs
• Candidates who excel in multitasking communication and collaboration
• Tech-savvy individuals comfortable with office software and databases
• Applicants passionate about inclusivity support and working in adaptive team settings