Deskside Support Engineer Global Financial Firm

Chiyoda-ku - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As a member of the Desk-side Services team you will need to work with support teams and other IT departments within the firm on various troubleshooting and customer requests.

This role entails a challenging mix of troubleshooting & consultation to our end users whilst also planning and executing on a variety of projects and improvements along the way.

Our Value Add is our customer-focused mindset; delivering a Superior Customer Service Experience is at the core of the decisions we make and solutions we provide.

Workplace:

Location: Otemachi Tokyo
Business domain: Global Finance/Securities Company (Investment Banking Global Capital Market Research Investment Management and Firm Management divisions in Japan)

Duties and responsibilities include:

Troubleshooting issues escalated from IT Helpdesk
Provide on-site technical support for desktop PCs both software and hardware
Physically set up computers and software system installation
Support Market Data and in-house developed applications
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the end users
Proactively inform management of trends significant problems and expected delays
Provide other IT-related support as required by the business (Holiday off-hour and BCP Support)
Test applications as required by the business before rollout
Documentation of products and processes

Experience and skills:

Required:

English language: Advanced Level - Strong verbal written listening communication experience
Japanese language: Intermediate Level Business Communication skills
2 to 5 years of IT support experience
Good Working knowledge and IT experience supporting Microsoft Windows configuration Desktop Administration Microsoft Office Suite
Solid understanding of Intel based PC hardware/peripherals
Analytical and problem-solving skills
Team player and the ability to collaborate
Ability to work independently and drive innovation
Ability to make decisions following approved procedures in a fast-paced environment
Multitask and ability to prioritize tasks
Project execution exposure

Highly Advantageous to have:

Experience in the financial services domain including market data application support
Japanese language: Advanced Level - Strong verbal written listening communication experience
Good fundamental understanding of network and server infrastructure

Support Coverage:

Monday to Friday 8 working hours/day shift (including 1 hour lunch) between 08:30 to 19:00 based on shift roster determined weekly
Very occasional non-office hours (evening & weekend) over time work requires

Required Experience:

Exec