ITS Supervisor Systems and Support

ITS Supervisor - Systems and Support

The Brant Haldimand Norfolk Catholic District School Board is seeking a skilled and service-focused ITS Supervisor Systems and Support to lead and coordinate technical support services across the Board. Reporting to the Manager of Information Technology Services this role oversees IT support staff manages service levels and ensures the effective operation of systems and infrastructure.

This position is ideal for a collaborative leader with strong technical expertise supervisory experience and a commitment to delivering high-quality support in an educational setting.

KEY JOB REQUIREMENTS:

Leadership and Supervision:

• Supervise and provide direction to identified IT support team including computer technicians and system administrators
• Support staff development through coaching mentoring and training.
• Provide leadership in creating a climate in which excellence customer service productivity and teamwork are valued and where fairness equity and support for employees are exemplified.

School based support:

• Establish clear priorities allocate resources effectively and ensure timely resolution of issues.
• Define and implement ITS service level agreements setting clear expectations and timelines for problem resolution.
• Oversee and ensure effective staff support for back-office systems and servers.

• Monitor analyze and evaluate the performance of ITS support services identifying recurring issues and developing proactive solutions to improve service quality and prevent future problems. Leverage current ITSM tools to track and report on key metrics such as resolution times ticket outcomes and user satisfaction.

• Conduct regular visits to schools and office sites engaging with administrators and department managers to ensure that each locations technical needs are consistently met.

Other responsibilities:

• Review and evaluate ITS related documentation for relevancy and accuracy. Identify any gaps in both technical and user documentation and organize the creation of missing documents.

• Participate in selected sub-committees of the BHNCDSB IT Governance Council.

• Liaise with central board staff school administrators board consortium partners application vendors Ministry of Education personnel and other local agencies.

• Perform other related duties as assigned

Qualifications

• Completion of a post-secondary program in Information Technology
• Experience working with unionized employees and applying collective agreements policies and procedures.
• Experience in an IT department within a school board is considered a strong asset.
• Working knowledge of the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks. ITIL certification is considered an asset.
• Experience managing Microsoft systems (Entra Active Directory Exchange) considered an asset.
• Proven ability to prioritize and manage multiple projects with competing deadlines.
• Strong leadership relationship management and staff development skills.
• Effective interpersonal and communication skills (written verbal and technical).
• Strong analytical organizational planning and problem-solving abilities.
• Commitment to integrating technology in education.
• Self-motivated learner with capacity to adopt emerging technologies.
• Flexibility to work evenings and weekends as required.

We thank all applicants for their interest however only those considered for an interview will be contacted.

About Us

The Brant Haldimand Norfolk Catholic District School Board offers a Christ-centered education to over 13000 students from Brant Haldimand and Norfolk counties the City of Brantford Six Nations of the Grand River and Mississaugas of the Credit First Nation. The district has approximately 2100 full and part-time staff committed to supporting Belonging Teaching and Learning and Wellness for all. We currently have 29 elementary schools 3 secondary schools and a multisite Alternative Education school and 3 administrative offices. We are unique in that we belong to three Dioceses: Hamilton London and St. Catharines. We are located within a one-hour radius of Toronto to the east London to the west and Kitchener-Waterloo to the north.

As a Catholic community we work with families and community agencies to provide the best learning environments to ensure that all learners reach their full potential and feel safe and included.

Equity Diversity and Inclusion Statement
The Brant Haldimand Norfolk Catholic District School Board believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives experiences and needs of our students and our communities. We remain committed to upholding our Catholic values of equity and inclusion in our living learning and work environments. Therefore in pursuit of our values we seek members who will work respectfully and constructively with differences and across the district in actualizing the Boards Multi-Year Strategic Plan. We actively encourage applications from individuals from all groups and specifically those groups that may experience systemic barriers. We value and respect the contributions that each person brings to enriching the Board and are committed to ensuring full and equal participation for all in the communities that we serve.

Accessibility and Accommodation Statement
We also recognize our duty to accommodate and to foster a culture of inclusion. Consistent with our Catholic social teachings and virtues we will make any appropriate accommodation based on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted candidates will be provided with an overview of the various elements of the hiring you require accommodation for reasons of disability in the application or interview process please email your request to in advance of any part of the process. All information received relating to a candidates required accommodation will be addressed confidentially by Human Resource Services.

Carol Luciani

Chair of the Board

Mike MacDonald
Director of Education & Secretary

BRANT HALDIMAND NORFOLK CATHOLIC DISTRICT SCHOOL BOARD
Excellence in Learning Living in Christ
322 Fairview Drive P.O. Box 217 Brantford ON N3T 5M8
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