Customer Service Representative

HD Hyundai Infracore North America.

Job Location:

Suwanee, GA - USA

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Represent HD Hyundai Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research troubleshoot and provide information to dealers/customers to resolve open issues regarding parts questions. Expedite and follow up on availability and shipment of parts new product orders and back-orders. Perform dealer order maintenance and follow up on availability dates from the materials team.

Customer Support

Proficiently performs in a fast-paced environment which includes managing a high volume of calls and emails.
Effectively establish relationships with dealers/customers through phone and email communication.
Communicate effectively and efficiently on difficult topics such as parts no longer available long lead-times missed orders incorrectly shipped orders etc.
Expedites and follow-up on availability backorder status order and shipment tracking including released and unreleased orders.
Capture voice of the customer and identify create and execute process improvements proficiently including making suggestions for improvements.
Maintain strong knowledge of the policies for each type of customer.
Processes invoices and facilitates return requests for Korean vendors direct.
Proficiently inputs call/email data into a tracking system to provide proper call metrics and case research analysis.
Proficiently research entry level technical questions and part identification through stock investigations and online parts systems.
Support logistics with freight cost rating and claims filing.
Updates team SOPs and maintains organization of SOPs.

Requirements

High School Diploma
At least 2-4 years of customer service experience preferably in service or technical-related service field
Ability to learn and understand the mechanical and operational requirements of construction equipment.
Excellent written and verbal communication skills
Possess strong computer skills with experience in Microsoft Outlook and Excel
Ability to multi-task in a fast-paced work environment
Positive conflict resolution skills
Self-motivated and results-oriented with proven problem-solving ability.
Experience and knowledge with SAP required.

At DEVELON we are committed to fostering a workplace where every individual is treated with dignity fairness and respect. We are proud to be an equal opportunity employer and do not tolerate discrimination or harassment of any kind.

Employment decisions at DEVELON are based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression age national origin disability marital status veteran status genetic information or any other status protected by applicable law. We comply with all current and applicable laws.

We are also committed to providing a work environment that is free from harassment including sexual harassment and any other form of offensive or inappropriate conduct. Harassment discrimination or retaliationwhether by employees supervisors or third partieshas no place at DEVELON and will not be tolerated.

We encourage open communication and expect all employees to uphold these values. Any concerns or violations should be reported immediately so they can be addressed in a timely respectful and thorough manner.

Together we are building an inclusive safe and respectful workplace for everyone.

Questions

For further details and guidance please contact our Human Resources Department at

Required Experience:

Unclear Seniority

Full-timeDescriptionRepresent HD Hyundai Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research troubleshoot and provide information to dealers/customers to resolve open issues regarding parts questions. Expedite and follow up on a...