The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration obtaining demographic data updating of financial and related information and other duties as assigned.
1. Greet and direct patients visitors and staff.
2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments takes messages and assures delivery of same.
3. Collects and distributes patient referral information received from affiliated physicians.
4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors.
5. Distributes departmental reading material such as Emergency Department brochure Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available.
6. Registers patients by updating or entering patient demographic financial information and emergency contact data into the computer system.
7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend.
8. Schedules appointments.
9. Files charts and retrieves records.
10. Deposits and reconciles all cash against deposits.
11. Other duties as assigned.
Required Experience:
Unclear Seniority
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more