Home Claims Commercial Analyst

Home Claims Commercial Analyst

Locations: Leicester/Bexhill

Contract: Hybrid Expectation to come into the office once a week

Welcome to Hastings Direct From our Group HR Director Pam Angel

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for even if youre not 100% sure we would love to hear from you.

Job Role:

We have an exciting opportunity for a Commercial Analyst to join our Home Claims team and play a key role in delivering our commercial and supplier strategy. This position focuses on our fast-growing Home product and covers a broad range of responsibilities including driving commercial initiatives managing supplier performance and improving customer outcomes.

Youll work closely with internal and external stakeholders to help achieve ambitious targets and support our transformation into a best-in-class Home Claims function. This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to make a real impact.

Job Details:

• Monitor KPIs using internal and external MI identifying underperformance and supporting improvement strategies.
• Assist with budget planning reforecasting and development of business cases for operational and commercial changes.
• Deliver accurate MI reports and contribute to commercial presentations and performance reviews.
• Lead or support commercial projects and initiatives ensuring timely and budget-compliant delivery.
• Provide MI insights for supplier performance driving improvements across the supply chain.
• Champion good customer outcomes by challenging processes that do not meet expectations and ensuring customer interests are central to decision-making
• Uphold compliance with FCA regulations complete mandatory training and maintain role competence

Skills we would love you to have:

• Strong analytical numerical and data interpretation skills with proficiency in SQL.
• Advanced Excel and PowerPoint skills with experience in Microsoft Office tools.
• Skilled in data visualization using Excel and Power BI to communicate insights effectively.
• Ability to synthesise complex data into actionable insights for diverse stakeholders.
• Commercially focused results-driven and adaptable within fast-paced matrix environments.
• Self-motivated proactive and committed to continuous learning and personal development.

The interview process

Our interview process involves the below:

• Initial Screening Call A brief conversation with the Hiring Manager to discuss your background experience and interest in the role.
• Final Interview (1 Hour) This includes a competency-based interview and a case study assessment to evaluate your problem-solving and analytical skills.

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

What we offer

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Rewards:

Salary Attractive salary based on experience (pay reviews also completed each year)

Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.

Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus which is usually paid in March. The scheme is based on Hastings performance against our business goals and your own personal performance.

Physical Wellbeing We like to help our colleagues take a proactive approach in keeping themselves well thats why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost pension contribution match up to 10% we are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products fee free independent mortgage advice and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled thats why we have a range of support to help you keep yourself well. We have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your contracted weeks access to private healthcare dental plans discounted health assessments cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits which involve committing to a 12-month payment schedule are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender age race disability ethnic background religion/belief sexual orientation gender reassignment or marital/family status. Please also note that we have a thorough referencing process which includes credit and criminal record checks.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: