Bilingual Customer Service Representative (ENSP) BROSSARD, QC

Brossard - Canada

Monthly Salary: $ 25 - 25

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Bilingual Customer Service Representative (English/Spanish)

Start date: December 8 2025

Number of positions: 25

Customer service role (English French Spanish) in the insurance industry based in Montreal with a hybrid schedule. Support U.S. retirement plans in a high-volume client-facing environment. Great opportunity to apply call center experience grow in a dynamic team and gain exposure to U.S. markets.

What is in it for you:

Hourly salary of $25.54.

5-month contract with the potential for permanent employment.

Monday to Friday 37.5 hours/week

Shifts between 10 am and 8 pm.

Opportunity to work in a dynamic and professional environment.

Join a passionate and inclusive team of professionals.

Responsibilities:

Handle approximately 3040 inbound calls per day from retirement plan participants.

Provide accurate account information and guide users through investment changes withdrawals and loans.

Support participants with website and app navigation registration and password resets.

Process and track account updates and ensure timely resolution of requests.

Assist clients with completing required forms and clarify any rejections.

Maintain up-to-date knowledge of company policies and retirement plan-specific provisions.

Deliver client-focused solutions and escalate exceptions when necessary.

Meet or exceed expectations related to customer satisfaction resolution time productivity and accuracy.

Promote digital tools and online resources while fostering positive client interactions.

Work collaboratively in a metrics-driven fast-paced environment.

Remain available for flexible shifts based on business demand and coverage during U.S. holidays.

What you will need to succeed:

Post-secondary education with relevant industry certification preferred or equivalent work experience.

34 years of customer service administrative or call center experience.

Previous experience in hybrid or in-office roles.

Proven ability to meet performance metrics and KPIs.

English French and Spanish to support clients in all three languages.

Excellent time management and multitasking skills in high-volume environments.

Strong attention to detail and ability to manage simultaneous cases.

Effective communication skills and a professional demeanor across diverse client profiles.

Demonstrated ownership in resolving customer issues independently.

Critical thinking and problem-solving abilities.

Knowledge of 401(k) pension plans or financial services is an asset.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Bilingual Customer Service Representative (English/Spanish)Start date: December 8 2025Number of positions: 25Customer service role (English French Spanish) in the insurance industry based in Montreal with a hybrid schedule. Support U.S. retirement plans in a high-volume client-facing environment. Gr...