Automotive Service Advisor Apprentice
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Job Location:
Manassas, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Sheehy Auto Storesis seeking to hire aService Advisor APPRENTICEto join our team. Build your career and develop your professional experience with our team. Its a great opportunityto turn your excellent customer service and sales skills into a new career. The ideal candidate will flourish in a fast-paced environment becomfortable greeting customers meeting with service techs and acting as a liaison between our customers and service techs.
Responsibilities
- Attitude is everythinggreet service department customers promptly and courteously.
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low-pressure high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores following dealership standards
Requirements
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast-paced work environment with limited supervision
- Comply with all federal state and local laws and company policies regarding the safeguarding of all customer company and manufacturer information as well as customers vehicle and property.
- Authorized to work in the USA
- Ability to pass a pre-employment background check Motor Vehicle Record Check and drug screening
- Must have a valid drivers license
Benefits
- Health Vision and Dental Insurance
- Paid Training
- Career Advancement
- 401(K) with profit sharing
Our company maintains a firm policy of equal employment opportunity for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one...
