Care Coordinator Concierge
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Job Location:
Maywood, IL - USA
Monthly Salary:
$ 71240 - 110406
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
The Care Coordinator Concierge will provide high-touch service to patients of Loyola Medicine. Partnering with the Concierge Medical Director philanthropy team and other internal stakeholders the Care Coordinator Concierge will serve as primary point of contact to:
- Coordinate scheduling of appointments
- Navigate emergency and inpatient requests
- Enlist the guidance of the medical director when escalation is required
- Track and report on activity and possible enhancements to processes and services
- Provide additional supports such as helping to secure medical records.
Position responsibilities:
Care Coordination & Navigation:
- Maintain communication with patients families and health care providers (internal & external) at various touchpoints during patient care focusing on high-touch 24/7 patient navigation.
- Build and maintain strong working relationships with internal partners including concierge medical director philanthropy team dynamic schedulers practice directors physicians and nurses emergency department and bed management to assist in exemplary patient experience for Mission Makers program participants while maintaining the highest degree of integrity confidentiality and compliance with HIPAA.
- Utilize technology and systems to support patient navigation and reporting providing regular project status updates to external stakeholders and team members.
- Track interactions and share with internal stakeholders to improve processes on a macro and micro level.
- Successfully manages timelines resources and deliverables with strong program and project management capabilities.
- Demonstrate excellent teamwork communication and cooperation with colleagues to achieve organizational objectives.
- Assist with other strategic projects and duties as assigned.
Patient Engagement & Experience:
- Maintain communication with patients families and health care providers (internal & external) at various touchpoints during their care focusing on high-touch 24/7 patient navigation.
- Monitor patient satisfaction with the care experience and work with the team to address any issues or barriers.
- Receive and respond to new requests and provide timely follow-up.
- Provide advocacy patient education and support in accessing care.
Colleague Engagement & Communication:
- Work with the dynamic schedulers practice managers physicians nurses philanthropy team and other members of the multidisciplinary team to achieve appointments in a timely manner and to support emergency room and inpatient admission when possible.
- Maintain communication with a patients providers through messages in EPIC and via emails and phone calls.
- Act as a single point of contact among referring providers patients and other clinical caregivers to ensure a coordinated and efficient scheduling approach.
- Track and report on daily concierge activity.
Organization & Professionalism Skills:
- Must have strong customer-service orientation interpersonal communications organizational tracking and follow through skills.
- Must act in a professional manner toward internal and external contacts.
- Will need to be reachable by cell phone evenings and weekends when necessary.
- Will need to meet with patients in-person from time to time.
- Will plan agendas present reports schedule meetings support the work communicate with all team members and perform other duties as assigned.
Requirements:
- Bachelors degree in Healthcare or Hospitality or a related field.
- 3-5 years of nursing healthcare or customer service experience in travel/hospitality
At Loyola we know youre more than your job. We see you and all of your potential. Thats why we invest in our people. Clinical advancement programs flexible scheduling tuition reimbursement and day one benefits at Loyola whats important to you is important to us. Join our family.
- Benefits from Day One
- Daily Pay
- Career Development
- Tuition Reimbursement
- On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
- Educational Stipend
- Certification reimbursement (up to 1 certification)
- Referral Rewards
- Self-Scheduling
Compensation:
Pay range: $71240- $110406
Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
