Service Manager, Lund

Are you someone who excels at collaborating both within a team and with various stakeholders Do you enjoy seeing the big picture developing the business and planning strategically and long-term while working on different projects If so this could be the perfect opportunity for you! We are now looking for a Service Manager to join the Customer Services team within the Global Sales & Marketing organization.

Who is your future team

As Service Manager within Customer Services you will work in an engaged team with driven friendly and ambitious colleagues and managers from the whole organization. Customer Services is responsible for developing newserviceand support offerings and maintaining existing offerings to fulfil customer needs and exceed their expectations. The team is also responsible for creating prerequisites for our Head Regional TechnicalServiceorganizations to deliver world class support in a cost-efficient way and we have the ownership of the support tools used by the support organizations.

What youll do here as Service Manager

The Service Manager will work closely with Head Regional TechnicalServices Global Sales and other organizations within Axis to develop and implement new service and support offerings. This includes setting the future roadmap with prioritized activities while also being hands-on with maintenance plans needs and prioritizations and making things happen.

Your key responsibility areas include but are not limited to:

In collaboration with other key stakeholders (Head Regional Technical Services Business Governance IT Global Sales & Marketing Senior Management):

• Define and drive the global AI for support vision its strategy and roadmap.

• Define and drive the pro-active and self-help support strategies and secure the implementation of the defined activities

• Together with key stakeholders play an important role in supporting continued long-term loyalty and business growth with Axis partners and customers

Support and service related projects:

• Drive assigned support related projects and tasks as and when

• Engage in related projects for alignment on objectives priorities and deliverables

• Support project in estimation of project timeframes creation of project plans and relevant delivery milestones.

This position will be based in Lund but traveling to the Regional Support and Services organizations is a natural part of the job. This position reports to the Manager of Customer Services.

Who are we looking for
We are looking for a person with 5 years background within the area of customerservice management and the ability to drive global initiatives and business development is important. You will also be involved in the work with Service & Support related IT and AI tools/solutions so IT background/knowledge is a big advantage.

You have an interest in building close business relations both in- and outside of the Global Sales & Marketing organization. You like to see the big picture and plan strategically and long-term. At the same time you dont hesitate to be hands-on and make things happen here and now. Have good creative thinking and problem-solving skills as well as an ability to confidently express complex ideas in an articulate concise manner. You are comfortable with making and justifying difficult decisions.

You are a good communicator with strong people and networking skills with an excellent ability to effectively cooperate with diverse stakeholders influence motivate and think critically.

We also think that you have/are:

• Driven and self-motivated

• Excellent written and verbal communication skills fluent in English

• Analytical and perceptive

You like to work in a global environment characterized by teamwork. As teamwork is crucial for Axis as a whole and for the Customer Services team we believe its important that you can contribute to a good team spirit promoting a positive creative and stimulating work environment. Since there are many parallel projects/tasks/requests that will be investigated developed and/or implemented at the same time you will need to be structured good at setting priorities and with good time management skills.

Wed love to hear that you have/are:

• Bachelors degree in relevant area

• Extensive experience from product manager/product owner role

• Experienced in driving continuous improvements with maximum effect.

What Axis can do for you
In exchange for your dedication Axis can offer you a job in an innovative and global organization that takes great pride in delivering world-class high-quality products solutions and services to our customers. Axis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally getting a broad responsibility and experience. You will work with highly skilled and motivated colleagues who enjoy going to work - developing products solutions and services for a smarter safer world.

What Axis has to offer

We are a world leader in network video where cutting-edge technology meets global impact.
Here youll contribute to meaningful projects that shape the future of security and surveillance developing solutions used worldwide.

As a fast-growing company we offer exciting career opportunities. Youll grow professionally through continuous learning supported by a collaborative team that values creativity innovation and work-life balance.
Our Lund HQ Campus including the impressive Grenden building offers a dynamic environment with spaces crafted to encourage collaboration whether through informal fika chats formal meetingsor after-hours activities. Check it out: Axis HQ
Your well-being matters to us. We offer a range of benefits including a company bonus Friday cake wellness allowance health insurance and even your own Axis bicycle.

To learn more about Axis our innovative products solutions and vibrant company culture explore:

Life at Axis blog

Engineering at Axis blog

Innovation at Axis

Ready to act
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success.

Find out more about the position from our recruiting manager Per-Johan Persson 46