Centralized Operations Specialist

Summary of Responsibilities:

The centralized operations specialist is responsible for completing property operations functions across a portfolio of up to ten properties. This position ensures consistent performance compliance and operational efficiency across the assigned portfolio. The centralized operations specialist is a hybrid role working at a local corporate office and remotely.

Primary Responsibilities and Objectives:

Generate and process all lease contracts for renewing residents ensuring accuracy and compliance with company policies

Prepare and send deposit accounting statements for former residents in accordance with company policies ensuring accuracy timeliness and regulatory compliance

Manage accounts payable by coding invoices appropriately and entering purchasing order and payable information through the workflow system

Oversee delinquency management processes including tracking overdue accounts and implementing appropriate actions for collections

Provide residents with accurate information about their rent and charges

Responsible for issuing balance due notices notices to vacate and coordinating with onsite staff for notice delivery

Strong comprehension of industry regulations and compliance standards relevant to assigned regions

Handle the preparation and filing of eviction cases in accordance with legal procedures

Prepare and submit accurate monthly financial reports in coordination with accounting and property operations

Perform other tasks as assigned

Education and Experience:

High school diploma is required

Two to three years of experience in property management is required

Knowledge of resident rental lifecycle activities is required

Prior experience in Yardi Voyager or another equivalent systems is preferred

Skills and Requirements:

Very strong organizational and time-management skills

Strong interpersonal skills to effectively and sensitively communicate with all levels of management

Intermediate level knowledge with Microsoft Office Suite including Outlook Word PowerPoint and Excel

Sensitivity to confidential matters is required

Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency

Ability to relay technical concerns with adequate detail quickly and accurately

Capability to read write comprehend and converse in English

Ability to use general office equipment such as telephone fax machine printer copier and key track system

Excellent customer service and interpersonal skills with the ability to relate to others

Ability to cope with and defuse situations involving angry or difficult people

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Required to maintain a regular schedule which may require working outside of business hours weekends and non-traditional holidays

Environment:

Exposure to an environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the jobs essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 25 pounds

Must be able to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication and to make the discriminations sound

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

Ability to talk and express ideas through the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly

Ability to work under minimal to moderate supervision

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.