Technical Success Manager, Digital Partner Success

What are we looking for

The Technical Success Manager Digital Partner Success is a key strategic role designed to drive partner proficiency adoption and growth through one-to-many programs. You will collaborate closely with our Partner Communications and Partner Experience team and leverage digital tools targeted campaigns and scalable content including recurring enablement pathways newsletters and coordinated critical communications to provide timely and relevant guidance to a large community of partners. This role is perfect for a technical professional who excels at communication and wants to make a broad impact across our entire partner landscape.

What will you do

• Drive Partner Success at Scale: Manage the technical health and success of a large portfolio of partners leveraging automation and digital channels as your primary method of outreach.
• Develop Scalable Enablement Content: Create and distribute technical best practices security recommendations and strategic guidance.
• Proactive Engagement: Create and present business reviews that illustrate the value SentinelOne brings to our partners.
• Deliver Technical Webinars: Develop and lead webinars for technical stakeholders designed to build awareness and understanding of key product functionality and use cases.
• Manage Escalations: Shepherd escalated or at-risk partners toward resolution. During large-scale incidents collaborate with Partner Communications to ensure partners are well-equipped to support their customers.
• Analyze and Improve the Partner Experience: Monitor support ticket trends platform telemetry and partner health data across the digital segment to identify common challenges. Develop proactive resources (FAQs knowledge base articles tutorials) to address these issues at scale.
• Serve as the Voice of the Partner: Aggregate and analyze feedback and behavioral data from the digital partner base to identify trends and advocate for their collective needs with our Product Engineering Communications and Marketing teams.

What skills and knowledge should you bring

• 3 years of experience in a technical partner or customer-facing role such as Technical Account Manager Solutions Engineer Customer Success Manager or Senior Support Engineer preferably within cybersecurity or enterprise SaaS.
• Demonstrated experience or a strong interest in a digital one-to-many or tech-touch success model.
• Strong analytical skills with the ability to interpret data identify trends and make data-driven decisions to guide program strategy.
• Proven ability to create and deliver engaging technical content for a broad audience through various digital formats (webinars videos written guides).
• Deep technical expertise across multiple operating systems (Windows macOS Linux) and a strong grasp of networking and security fundamentals (EPP/EDR XDR).
• Excellent program and project management skills with the ability to manage multiple campaigns and initiatives simultaneously.
• Exceptional written communication and public presentation skills with a talent for simplifying complex technical topics for a diverse audience.
• A proactive self-starter mentality with the ability to work autonomously to design and execute impactful programs.
• Hands-on experience with threat hunting digital forensics or incident response techniques is a strong plus.
• Experience with marketing automation CRM or customer success platforms (e.g. Salesforce Gainsight Marketo ChurnZero) is a plus.

Why us

At SentinelOne youll join a fast-paced international team focused on driving real impact. Youll work with talented colleagues from around the world engage with top enterprise customers and develop your skills in a dynamic innovative environment. We offer strong career growth opportunities excellent training and a fun collaborative culture.

We also provide a range of benefits to support your success including:

• Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
• Comprehensive pension scheme and disability insurance
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop plus home office setup support
• An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for lifes important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning a leading platform for professional development
• Full access to Wellness Coach a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Required Experience:

Manager