Senior Specialist, HR Operations (Benefits and Leave of Absence)

This role will be based in either Mountain View San Francisco Chicago or New York. 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

The Senior Specialist HR Operations Benefits and Leave of Absence is passionate about delivering end-to-end customer-focused solutions and drives the HR Operations team to deliver superior services to our end-users: Employees Alumni Partners and Stakeholders.    

Working closely with other members of our Global Talent Organization including our Benefits team the Sr. Specialist will exhibit a broad scope of knowledge and contribute proactively to the planning and delivery of day-to-day HR service delivery activities.    

The Senior Specialist ensures that HR Operations is consistently on track for delivering a high-level customer experience driving the team to execute with efficiency and ensuring adherence to LinkedIn process culture and values.   

Responsibilities:    

• Deliver operationally expert benefits and leave support for employees in the U.S. and Canada ensuring compliance with federal state and local regulations. 
• Serve as a primary escalation point for complex benefits and leave issues resolving cases efficiently and professionally. 
• Maintain strong relationships with employees and stakeholders collaborating across teams to ensure satisfaction and timely service within SLAs. 
• Audit and maintain data integrity in HR systems and tools ensuring accurate and complete information. 
• Communicate process status updates and issues clearly to clients and partners. 
• Support and administer HR programs policies and processes related to benefits perks and leaves of absence. 
• Identify trends recommend solutions and implement improvements to enhance service delivery and employee experience. 
• Keep training materials knowledge articles and SOPs up to date; train team members on best practices. 
• Partner with cross-functional teams to address process gaps and drive continuous improvement initiatives. 
• Represent HR Operations on regional and global projects as needed. 

Qualifications :

Basic Qualifications:   

• 5 years of experience in Benefits administration or HR/Benefit Operations directly supporting Benefits 
• Experience acting in a lead or subject matter expert capacity on an HR services team  
• Experience supporting employees through Leaves of Absence (LOA) including FMLA CFRA ADA and other regional/state programs. 
• Experience working in a shared services environment   
• Experience with HRIS and case management systems (e.g. Workday ServiceNow or similar). 

Preferred Qualifications:   

• Experience supporting accommodations processes (ADA accessibility workplace adjustments) strongly preferred but not required 
• Experience driving outcomes among cross functional teams without having a direct reporting relationship  
• Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks   
• Experience with knowledge management principles and systems   
• Strong customer service orientation with proven ability to provide accurate timely and empathetic support in a shared services or case management environment. 
• Strong attention to detail and ability to manage confidential information with discretion. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple priorities and work in a fast-paced environment. 
• Familiarity with benefits vendor management and escalations with benefits providers. 
• Relentlessly devoted to the employee experience in all things   
• Knowledge of Canadian benefits provincial health systems and leave programs. 
• Prior experience working in a large global shared services or HR operations environment. 
• Strong analytical and problem-solving skills; ability to interpret and apply policies consistently while maintaining flexibility 
• Demonstrated ability to identify process improvements and contribute to automation or efficiency initiatives 

Suggested Skills 

• Communication 
• Stakeholder Management 
• Prioritization 
• Operational & Project Management Excellence  

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $86000 to $140000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

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No

Employment Type :

Full-time